Infographic: The Digital Tipping Point

COVID-19 has transformed customer expectations and workplace dynamics. Many companies had to make seismic shifts in how they do business. Those who prioritised CX before the pandemic already have an advantage in the digital-first world of the pandemic. For those who haven't sufficiently adopted new technologies and processes, there’s a risk of falling behind higher performing peers as customer expectations rise.

By Lilia Krauser, Marketing Intern

Published June 1, 2021
Last updated June 17, 2021

The digital tipping point

Data from more than 90,000 companies across 175 countries on the Zendesk platform, including 29,000 businesses in Europe and the UK.