Infographic: The Digital Tipping Point
COVID-19 has transformed customer expectations and workplace dynamics. Many companies had to make seismic shifts in how they do business. Those who prioritised CX before the pandemic already have an advantage in the digital-first world of the pandemic. For those who haven't sufficiently adopted new technologies and processes, there’s a risk of falling behind higher performing peers as customer expectations rise.
Last updated June 17, 2021