Skip to main content

Infographic

Infographic: The Digital Tipping Point

COVID-19 has transformed customer expectations and workplace dynamics. Many companies had to make seismic shifts in how they do business. Those who prioritised CX before the pandemic already have an advantage in the digital-first world of the pandemic. For those who haven't sufficiently adopted new technologies and processes, there’s a risk of falling behind higher performing peers as customer expectations rise.

By Lilia Krauser, Marketing Intern

Last updated June 17, 2021

Related stories

Article
4 min read

The top trends behind manufacturers' CX revolution

Manufacturers are taking the ‘glass half full’ approach to forecasting their performance for the next couple…

Article
4 min read

AI is becoming more evolved and seamless, but how is it impacting CX in 2023?

Today’s customers need organisations to deliver a fast, seamless customer experience (CX) that’s both personalised and…

Article
5 min read

Why passwordless authentication holds the key to smoother CX

The recent explosion of Software-as-a-Service (SaaS) tools and the rapid increase of digital services means we’re…