Customer Engagement
Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
Latest stories Page 5
Podcast The Repeat Customer podcast is back!
Repeat Customer is back for another season of going behind the scenes of brands with truly…
Guide Customer experience management: why it matters
The customer experience (CX), in broad terms, means every interaction a customer has with a company…
Article Solving your customer problems without causing more problems
What your agents experience and how they keep track of customer needs is the crucial difference between a business that works and one that works well
White Paper Employee experience: How consumer expectations are shaping the workplace
The ubiquity of apps and service across many channels—phone and email, but also chat and platforms…
Article Help your multilingual knowledge base thrive with AI
With customers all over the world opting to self-serve, turning your knowledge base into an international resource can have a big impact on your customers and agents—especially if you supplement it with AI
Infographic How artificial intelligence is making the customer experience better
What do artificial intelligence and customer experience share in common? It’s that both are bound to…
Article Are customer surveys effective?
How you can learn from customer surveys—without overwhelming customers with them.
Article 5 types of difficult customers and how to help them
No matter how much time you spend delivering good customer service, it’s important to remember you…
White Paper Quantifying the business impact of customer service in Australia
Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…
White Paper Quantifying the business impact of customer service in Singapore
Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…
Article How Bark disrupted pet retail with a great customer experience…for dogs
Repeat Customer podcast, episode 7 When entrepreneur Matt Meeker went shopping for his Great Dane, Hugo,…
Article How Brooklinen woke up the bedding industry by going direct-to-consumer
Repeat Customer podcast, episode 6 When millennials Rich and Vicki Fulop couldn’t afford the luxury bed…
Article How Eaze is changing the customer experience for a newly legal product: cannabis
Repeat Customer podcast, episode 5 Eaze totally changed shopping for cannabis in California with its on-demand…
Article 3 types of customer feedback (and how to collect them)
Learn about the different types of customer feedback and how you can leverage them to increase customer satisfaction
Article How Sephora created a futuristic, omnichannel customer experience
https://d26a57ydsghvgx.cloudfront.net/content/podcast_s01_episode4_header.png
Article Customer effort: Work it, so your agents and customers don’t have to
iTunes grew from a simple idea: if you make it easy for people to buy and…
Guide Keep video gamers happy with these 4 customer service tools
In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white…
Guide Employee Satisfaction Survey Guide
We know that having satisfied employees leads to having satisfied customers. Positive energy can be contagious,…
Article 13 ways to be a customer-driven company
Most business leaders understand that focusing on customer needs plays a key role in whether a…
Article Beyond cookie butter: the secrets behind Trader Joe’s great customer experience
Repeat Customer podcast, episode 1 Trader Joe’s has some of the most loyal and vocal (not…