Customer Engagement
Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
Latest stories
Article
7 min read
5 types of customers and what they need
As a customer support agent, you will interact with a variety of people, each with their…
Article
10 min read
Are customer surveys effective?
How you can learn from customer surveys – without overwhelming customers with them.
Article
6 min read
Why the right customer service voice matters
What is the right customer service voice, and is it really that important?
Article
9 min read
What is customer satisfaction? Definition and importance
Customer satisfaction is a measure of how happy your customers are with your product or service. And for many businesses, it’s the difference between a success and a failure – no pressure.
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