Customer engagement
Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
Latest stories Page 5
Guide Keep video gamers happy with these 4 customer service tools
In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white…
Guide Employee Satisfaction Survey Guide
We know that having satisfied employees leads to having satisfied customers. Positive energy can be contagious,…
White Paper 13 ways to be a customer-driven company
Most business leaders understand that focusing on customer needs plays a key role in whether a…
Article Beyond cookie butter: the secrets behind Trader Joe’s great customer experience
Repeat Customer podcast, episode 1 Trader Joe’s has some of the most loyal and vocal (not…
Article Research links volunteering with happier employees and customers
Volunteering does good and it feels good, but what’s more surprising is that it also makes…
White Paper Cultivating customer loyalty by supporting choice making
Every customer likes to choose from a wide array of options, right? Well, maybe not. Behavioural…
Guide Customer Experience Guide
We all know that for any company to succeed, it must first and foremost focus on…
White Paper Sharing identity to foster customer loyalty
Stronger customer relationships through shared values Excellent service is a key to earning loyal customers. However,…
Article How to satisfy customers using the right tone of voice
Although 49% of customers didn’t consider any of the listed options as too casual, 35% felt…
Article How to build customer loyalty with shipping
Some retailers see shipping and delivery as solely utilitarian. In reality, how you handle this process can be a big indicator of your commitment to your customers.
Article Optimizing the customer experience with Le Tote
Delivering a seamless omnichannel customer experience is critical to increasing conversions and driving customer loyalty. Research…
Article Introducing Repeat Customer: A podcast about delivering excellent CX
Repeat Customer is a new podcast from Zendesk devoted to going behind the scenes of brands…
Article Providing support on multiple channels in multiple languages
Language doesn’t need to be a barrier in your efforts at going global
Article Repeat Customer: behind the scenes of great #CX
Zendesk's new podcast, Repeat Customer, is devoted to going behind the scenes of brands with truly great customer experiences
Article The Future of eCommerce Customer Support Webinar Series
Part 1: How to Build Omnichannel Customer Support Using the Bombas and Shopify Strategy Uncover and…
Article Your customers want an omnichannel customer experience
An omnichannel customer experience could be the missing key to both customer satisfaction and an improved agent experience
Article The Multi-Channel Customer Care Report
Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service.…
Article The key to great service? Saying “I don’t know”
Meet Zac Renault, a Zendesk customer advocate who provides French language support. He's an avid table tennis player and someone who isn't afraid to say, "I don't know" when he encounters a tricky customer issue.
Article Keeping gamers in the game through customer service
Gaming studios have more control over their customer service when they provide their own support channels. With the rapid emergence of online and mobile games, it’s more important than ever for gamers to get the help they need so that they continue to stay engaged.
Article Providing a great customer experience during the holiday rush
Did you know that ticket volumes can increase as much as 42% for retailers over the…