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Grocery shopping 2.0: The rise of quick commerce and the challenges for CX

During the past couple of years as we found ourselves homebound due to various Covid lockdowns…

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11 min read

B2B customer service: what it is and how to do it right

It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts.

9 min read

Digital-first customer service – it’s good for customers and the bottom line

The way customers expect to interact with businesses has changed.

5 min read

What retailers are missing in the digital transformation

Coming out of a pandemic that rocked the retail world, this year’s NRF Converge event focused on dealing with change.

10 min read

What is WhatsApp Business? Understanding the difference between WhatsApp and WhatsApp Business

Messaging apps have the highest customer satisfaction rating of any support channel and their usage has skyrocketed.

4 min read

Top priorities for IT in the new normal

There are significant long-term implications for how IT is managed and supported.

6 min read

An overview of apps for startups

We know based on our Startups CX Benchmark Report 2020 that fast-growing startups use more apps than their slower-growth counterparts.

7 min read

Welcome to your one-stop integration shop

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. unitQ Monitor.

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