Business-related AI holds abundant promise, and is changing how we work, travel, and communicate. While it's still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilised now for customer service.
It's especially notable for self-service, the means by which customers solve issues on their own. Artificial intelligence can optimise knowledge bases for customers and make the help articles within them easier to find (thanks in part to deep learning, which makes AI tools even better over time). The more that customers can help themselves, the more streamlined and efficient a customer service organisation can be.
This eBook, Using AI for better self-service, delves into how AI can enhance your customer self-service offerings in Zendesk Guide, primarily with Content Cues and Answer Bot. Users of Zendesk Chat can also take advantage of the Conversations API for integrating their own self-service bot.
We’ve only begun to scratch the surface of how AI is changing the customer experience, but companies who wish to help customers help themselves can experience it right now.
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