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How companies can use data and analytics to accelerate growth

In today’s competitive retail environment, personalisation and CX need to go hand in hand. In order…

Latest stories

1 min read

Four best practices for implementing extreme customer self service

Today’s empowered customers have a strong do-it-yourself mindset and changing expectations about preferred engagement channels.

8 min read

Top 18 customer service metrics to measure

From customer satisfaction to resolution time, these are the key customer service metrics that measure performance and drive revenue.

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