Analytics
Article
How companies can use data and analytics to accelerate growth
In today’s competitive retail environment, personalisation and CX need to go hand in hand. In order…
Latest stories
Article Four best practices for implementing extreme customer self service
Today’s empowered customers have a strong do-it-yourself mindset and changing expectations about preferred engagement channels.
Article
The 3 types of customer service metrics that matter
What's the best way to track how well we perform in customer service?
Article
2017 technology trends in customer support centers
A great customer experience helps to build long-term relationships with customers, yet many support organisations don’t have the tools to provide consistent support