Analytics

Article

How companies can use data and analytics to accelerate growth

In today’s competitive retail environment, personalisation and CX need to go hand in hand. In order…

Latest stories

Four best practices for implementing extreme customer self service Article

Four best practices for implementing extreme customer self service

Today’s empowered customers have a strong do-it-yourself mindset and changing expectations about preferred engagement channels.

Article

The 3 types of customer service metrics that matter

What's the best way to track how well we perform in customer service?

Article

2017 technology trends in customer support centers

A great customer experience helps to build long-term relationships with customers, yet many support organisations don’t have the tools to provide consistent support