Analytics

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Four best practices for implementing extreme customer self service

Today’s empowered customers have a strong do-it-yourself mindset and changing expectations about preferred engagement channels.

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The 3 types of customer service metrics that matter

What's the best way to track how well we perform in customer service?

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2017 technology trends in customer support centers

A great customer experience helps to build long-term relationships with customers, yet many support organisations don’t have the tools to provide consistent support