Customer support social media

Article

A tactical guide to preventing and surviving a social media crisis

Despite being one of Chicago’s most acclaimed eateries, the gourmet restaurant Alinea was accused of tastelessness…

Latest stories

The art of social listening: Tracking and acting on what your customers say about you on social media Article

The art of social listening: Tracking and acting on what your customers say about you on social media

How to gain actionable insights from social media

A business’s guide to customer reviews Article

A business’s guide to customer reviews

95 percent of customers read reviews before making a purchase. Here's how to get good reviews.

Providing great social media customer service

Providing great social media customer service

What is social media customer service? Social media customer service is offering support through social channels,…

Expanding omnichannel support with WhatsApp Article

Expanding omnichannel support with WhatsApp

Companies that serve a global customer base are increasingly putting WhatsApp at the center of their omnichannel support programs

3 Results of bad customer service Article

3 Results of bad customer service

Here's a list of what providing bad customer service can do for your company

How messaging apps can benefit your business Article

How messaging apps can benefit your business

Serving up customer support through customer messaging software can deepen your brand’s relationship with customers. On…

5 tips to make sure your customer service is Millennial-ready Article

5 tips to make sure your customer service is Millennial-ready

We’ve all seen an angry customer Tweet. That molotov cocktail of 140 characters, thrown at a…

Businesses, meet Messenger Article

Businesses, meet Messenger

When we’re not face-to-face with friends and family (and sometimes, even when we are), we use…