In uncertain times, agility is key

From transactions to relationships – Four ways to fire up your CX capability today

Yesterday’s businesses saw customer service and experience divisions as expensive cost centres. Today, that view is…

• Customer experience
• Customer loyalty

Shaping an agile culture

In 2020, just 16 per cent of executives said they were confident that their firm’s drive…

Fast, flexible and customer-obsessed: Reimagining agile customer support at scale

“Agility is the ability to adapt and respond to change … agile organizations view change as…

• Customer experience
• Employee experience

Real-life lessons from agile customer support organisations

Creating and maintaining a competitive advantage is a top priority for any organisation. However, as the…

• Customer experience