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In uncertain times, agility is key

By Lilia Krauser, Junior Writer

Last updated November 3, 2021

Yesterday’s businesses saw customer service and experience divisions as expensive cost centres. Today, that view is…

In 2020, just 16 per cent of executives said they were confident that their firm’s drive…

“Agility is the ability to adapt and respond to change … agile organizations view change as…

Whilst becoming agile allows companies to respond faster and better to changing customer trends and benefit…