- Service
- Agility in CX
- Agility
Infographic
In uncertain times, agility is key
By Lilia Krauser, Junior Writer
Published July 14, 2021
Last updated November 3, 2021
Related stories
.jpg)
From transactions to relationships – Four ways to fire up your CX capability today
Yesterday’s businesses saw customer service and experience divisions as expensive cost centres. Today, that view is…

Shaping an agile culture
In 2020, just 16 per cent of executives said they were confident that their firm’s drive…

Fast, flexible and customer-obsessed: Reimagining agile customer support at scale
“Agility is the ability to adapt and respond to change … agile organizations view change as…

Real-life lessons from agile customer support organisations
Creating and maintaining a competitive advantage is a top priority for any organisation. However, as the…