Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Latest stories
Article
13 min read
The 5 communication styles customer service agents need to know
As a customer service agent, having great customer service communication means everything.
Article
8 min read
How to prioritise your CX budget
According to the CX Trends report, companies plan to invest more in customer experience across the organisation. Knowing this, what should companies do next - and how?
Article
7 min read
Customer self-service support: why companies need it and how to do it right
To offer superior support, customer service teams need their systems, tools, processes – and most of all – people to work in harmony.
Article
10 min read
The most important customer service skills for 2024
The impact of COVID-19 has changed customer service for good. What started as a global health…
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Article
8 min read
7 customer service trends to follow in 2024
Companies have put customer service at the top of their priority lists for 2021, and with…
Article
6 min read
The customer comes first: A step-by-step guide to implementing a customer centric strategy
The customer isn’t always right, but they should come first in your company. Take a look at some strategies to put the customer at the centre of your actions and learn about Customer Centricity.
Article
5 min read
How important is customer service? Understand how it affects your business’s results
What is customer service and how important is it? Empathy, transparency and personalisation will help you win over user 4.0.
Article
5 min read
How to improve customer service with these five powerful strategies
Six powerful strategies on how to improve customer service: identify critical points and implement customer service action plans in your business.
Article
6 min read
Silent customer: learn about their characteristics and how to deal with them
Look at the main characteristics of a silent customer and learn how to not only recognise them, but also to listen to the customer.
Article
5 min read
Chatbot AI: How they help improve your organization's customer service
The chatbot or smart bot, a key tool for customer service, can provide you with many benefits. Learn about the advantages of using it and how it works.
Article
5 min read
Cohort analysis: What is it and how can it help you understand your customers?
Cohort analysis: Learn how to carry out a cohort analysis to understand your customers' behaviour, improve their experience and your company's competitiveness.
Article
8 min read
Creating an FAQ page? Here's what you need to know.
Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.
Article
10 min read
What is CX and how has it changed in 2024?
Customers are saying CX matters more than ever before. Find out how to meet shifting consumer expectations and provide exceptional customer experience.
Guides and ebooks
1 min read
How mid-to-large-sized businesses can accelerate CX success in 2021
In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19…
Guides and ebooks
1 min read
The digital tipping point: How SMBs can accelerate CX success in 2024
In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19…
Article
10 min read
Customer self-service: a guide to helping your customers help themselves
What is customer self-service and how can you create an excellent self-service experience? This guide will give you the answers you need.
Article
15 min read
The ultimate guide to call centres
Whether you want to become a call centre agent or start your own call centre, here's everything you need to know before you get started.
Article
10 min read
Types of customer service: give your customer the best service
Discover the types of customer service that your company can offer to customers, to provide them with a good service and ensure customer satisfaction.
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