Trends and Insights
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
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Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.
Customer service tips for customer service Champions.
Let’s be honest. The way in which we operated at the start of 2020 will never…
Virtual Reality and Augmented Reality have been creeping into retail for years, but COVID-19 has thrown…
The way humans communicate is constantly changing. From the onset of emails and mobile phone SMS…
Facebook’s family of apps are familiar figures in our daily lives. The move to messaging marks a natural shift in communication for businesses, too. Zendesk is making it easier than ever to get started.
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
Here are the newest integrations from Zendesk to help your agents provide the perfect customer experience.…
The Forbes Cloud 100 list recognises top cloud and software startups. Find out why so many of these companies are prioritising customer experience.
Badges are a powerful tool for increasing engagement in an online community and streamlining the conversations within it.
See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.
Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.