Trends and Insights
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
Latest stories Page 2
Article A customer service guide to conflict resolution
Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.
Article 16 customer service tips for 2021 and beyond, backed by customer service Champions
Customer service tips for customer service Champions.
Article Ways to innovate into 2021 – and beyond
Let’s be honest. The way in which we operated at the start of 2020 will never…
Article Reimagining the future of retail
Virtual Reality and Augmented Reality have been creeping into retail for years, but COVID-19 has thrown…
Adapting to the shifting customer journey: Conversational business goes mainstream
The way humans communicate is constantly changing. From the onset of emails and mobile phone SMS…
Article Building the best customer experiences with Facebook and Zendesk
Facebook’s family of apps are familiar figures in our daily lives. The move to messaging marks a natural shift in communication for businesses, too. Zendesk is making it easier than ever to get started.
Article Faster, better, stronger – how smart uses of tech make all the difference in CX
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
Article Integrations galore
Here are the newest integrations from Zendesk to help your agents provide the perfect customer experience.…
Article Why Cloud 100 startups are investing in CX
The Forbes Cloud 100 list recognises top cloud and software startups. Find out why so many of these companies are prioritising customer experience.
Article Four ways in which badges can boost community engagement
Badges are a powerful tool for increasing engagement in an online community and streamlining the conversations within it.
Article CX and COVID-19: What agile companies are doing differently
See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.
Article Leading a startup during a pandemic: five lessons from five founders
Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.