Trends and Insights
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
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Financial services are taking a bite of the conversational business cake and eating it too, creating fast, personalised and secure messaging experiences
What is good customer service? Be nice. Be quick. Be thorough. Your customers will thank you. And so will sales, marketing and the rest of your company.
Customer loyalty can help drive the success of a business, and the customer experience (CX) drives…
Not long ago, loyalty in customer service was fairly simple, both in meaning and in method.…
“Which channel should I be using to talk to my customers? How can I be ready…
For support leaders focused on providing a rock-solid customer experience, it's important to know the differences between live chat and asynchronous messaging—and which one customers prefer
As a fast-growing company, Homebridge attributes much of its success to superior customer service. Having customer…
Companies like Amazon and Uber have set the standard for customer service, which means that keeping…
The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more.
Good customer service experiences can result in more business from not just that customer, but also…
An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience.
Welcome Smooch to the Zendesk family. We’re excited to see our customers build messaging experiences that will exceed their own customers' expectations.
Get your personalised Customer Support Performance Report Card here.
Your customers are comparing you to the best customer experience they’ve ever had—every time.
Customer support helps users troubleshoot and optimise their use of a product – knowing how it connects to customer service can be a boon for business.
Imagine that you’ve just dropped a glass of water in a customer’s lap. Chances are that the look on their face will tell you how they feel!
The ubiquity of apps and service across many channels—phone and email, but also chat and platforms like Twitter—has created an expectation among consumers that service be seamless and omnichannel
The customer support agents in tier 1 provide general product support across one or more products.
Today’s empowered customers have a strong do-it-yourself mindset and changing expectations about preferred engagement channels.