Customer service trends
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
Latest stories Page 5
Article FAQ-page design: Be savvy about self-service
With DIY on the rise, customers will greet a well-designed FAQ page as a useful tool—and a welcome relief.
Article Machine learning: a new potential in customer service
Machine learning will soon affect many aspects of our lives, so here are some potential innovations coming to customer service by way of machine learning
How video can enhance self-service
The human brain processes video at astounding speeds. Try using it in your support pages.
Article How AI is shaping the latest customer support trends
With the growing vigilance of how trends are being affected by automation, we've noted a few…
Article Live chat vs. phone support
Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when weighing live chat vs. phone support.
Article 3 Results of bad customer service
Here's a list of what providing bad customer service can do for your company
Article The benefits of proactive chat
The name of the customer service game these days is knowing what your customers need before…
Article Multichannel customer service, made-to-order
“People remember how you make them feel,” said restaurateur Danny Meyer at a retail trade show…
Article Customer service terms everyone should know
To “translate” the language of the business, we’ve put together a glossary of customer service terms…
Article Why you must offer chat support
It’s a scenario that’s all too familiar: having spent some time researching a product online, Jane…
Article Zendesk and WeWork partner to help growing businesses create better customer relationships
We’re excited to announce that today, Zendesk is partnering with WeWork on the launch of their…
Article Omnichannel customer service: what people really want
Amidst a growing multitude of channel options, consumers don’t just want support on a variety of…
Article Uncover the value of support: 3 ways to combat customer frustration
If your company’s current processes can’t properly address a barrage of customer grievances (and you’ll know…
Article Multi-channel support expectations are growing
Though it might seem like a contradiction, Customers simultaneously want the warmth of human communication and…
Article New addresses, new community initiatives
To support the communities in which we operate, Zendesk recently launched a Singapore and Manila chapter…
Article Turning customer reviews into real revenue
Customer service is too often an afterthought and many times customer requests go unanswered. Yet with…
Article How messaging apps can benefit your business
Serving up customer support through customer messaging software can deepen your brand’s relationship with customers. On…
Article 3 takeaways from retail’s Big Show in the Big Apple
The National Retail Federation (NRF) served up some big speakers at their 2017 Big Show, held…
Article Zendesk Neighbor Foundation 2016 Annual Report
At Zendesk, we believe in building better relationships—with our customers, between our employees, and with our…
Article Adopting new technologies benefits customer service
As the need for customer service professionals to provide excellent customer experience expands, retailers must empower…