Trends and Insights
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
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What is knowledge-centred support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger
Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.
Customer service tips for customer service Champions.
Let’s be honest. The way in which we operated at the start of 2020 will never…
Virtual Reality and Augmented Reality have been creeping into retail for years, but COVID-19 has thrown…
The way humans communicate is constantly changing. From the onset of emails and mobile phone SMS…
Facebook’s family of apps are familiar figures in our daily lives. The move to messaging marks a natural shift in communication for businesses, too. Zendesk is making it easier than ever to get started.
More companies are competing on customer service and research shows investments in this area can pay off. Find out how you can leverage CX to get ahead of your competition.
Here are the newest integrations from Zendesk to help your agents provide the perfect customer experience.…
The Forbes Cloud 100 list recognises top cloud and software startups. Find out why so many of these companies are prioritising customer experience.
Badges are a powerful tool for increasing engagement in an online community and streamlining the conversations within it.
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. unitQ Monitor.
See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.
Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.
Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels
Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.
The newest integrations from Zendesk – at your service.
Discover more CX trends that we're seeing in 2020 and find out how CIOs are in a unique position to drive their organisations towards customer centricity.
Employees expect the same clear communications from their employer as they do from their favorite brands.…
Since the enforcement of social distancing and shop closures, turnover in small business stores has plummeted to record low levels. To show our support, we are sharing some examples of our small business heroes offering unique products and services in this changing environment.
At Zendesk, we create service-first CRM solutions that allow companies around the globe to provide innovative…