Customer service trends
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
Latest stories Page 8
Article Welcome to the neighborhood: introducing the Zendesk Neighbor Foundation
Today, we celebrate a major milestone in Zendesk’s history. We have the good fortune of announcing…
Article Meeting customer expectations… at scale
Meeting expectations. It doesn’t sound thrilling, or particularly hard. In fact, it sounds like the note…
Article 6 reasons to use live chat support software
Nowadays, consumer expectations of customer service have reached new heights—providing support via phone and email has…
Article The secret to Amazon’s customer loyalty success
While customer loyalty may seem like a sure-win game, there are some potential drawbacks (unbelievable, we…
Article Why delighting customers doesn’t pay
Rick Delisi, co-author of The Effortless Experience: Conquering the New Battleground for Customer Loyalty, came to…
White Paper The New Face of Customer Service
Successful customer service is no longer about “handling” customer complaints and questions. Instead, it requires building…
Article What customer service and content marketing can learn from each other
Lately we've been wondering why there isn’t more collaboration between content-producing marketing teams and customer support…
How to Defuse Even the Worst Customer Situations
The most difficult customer service situations demand more of customer service agents than just good intentions…
Article How to provide great customer service through social media
In our new guide to Providing Great Customer Service Through Social Media, we explore some best…
7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Many people ask, ‘Why is customer service so predictably poor’? as though it’s a rhetorical question…
Zendesk masters of customer service webinars
7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…
Article Service standards don’t serve anyone
Many companies have customer service standards. The goal is to make service more consistent. The result…
Article Customer satisfaction last quarter: trick or treat?
With the release of the our quarterly Zendesk Benchmark report, were very happy to announce that…
Article 7 strategies for turning angry customers into loyal fans
With Marilyn Suttle and Lori Jo Vest Here she comes! Maybe her name is Gladys, maybe…
Article Always online gaming: who wins?
In the age of shared content, publishers across the entertainment and software industries have fixated on…
7 tools for amazing every customer every time
With Shep Hyken Delivering amazing customer service requires everyone in an organization to step up and…
Article Seven secrets to ecommerce customer service success
7 key lessons every future-facing ecommerce business needs to learn, including ecommerce customer service
Three hidden reasons why good people provide bad service
With Jeff Toister Consistently delivering outstanding customer service is a challenge for nearly every organization. Service…