Customer service trends
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
Latest stories Page 8
Article Hear it from the experts: customer service quotes from Illuminate
September 17th was a big day for us. Zendesk hosted an event in New York City…
Article Your customers have a multi-channel strategy. Do you?
Just ahead through the double doors is the customer service department. Behind a neat, circular desk,…
Article What customer service and content marketing can learn from each other
Lately we've been wondering why there isn’t more collaboration between content-producing marketing teams and customer support…
Article 5 mistakes winning apps don’t make
The mobile era is already well under way. For companies looking to use mobile apps as…
Article How to provide great customer service through social media
In our new guide to Providing Great Customer Service Through Social Media, we explore some best…
Article Service standards don’t serve anyone
Many companies have customer service standards. The goal is to make service more consistent. The result…
Article Customer satisfaction last quarter: trick or treat?
With the release of the our quarterly Zendesk Benchmark report, were very happy to announce that…
Article Always online gaming: who wins?
In the age of shared content, publishers across the entertainment and software industries have fixated on…
Article Infographic: bring your game
Customer service can be a little like a game. Decisions need to be made, paths are…
Article Seven secrets to ecommerce customer service success
7 key lessons every future-facing ecommerce business needs to learn, including ecommerce customer service
Article Why retailers are buzzing about omnichannel
Shoppers today have a lot of choices: there are more ways than ever to find and…
Article Great customer service starts… in bed?
If your first conscious thought in the morning is, Wheres my phone?—youre not alone. Mobile phone…
Article Acting on customer satisfaction feedback
Customer satisfaction isnt just another number on an impressive-looking report. By taking the time to analyze…
Article Why customer service is so important to online shoppers
Most people think of shopping online as a way to cut costs. E-commerce stores relieve customers…
Article Infographic: surviving the tech-challenged public
IT service professionals have to deal with questions from customers that cover the entire spectrum of…
Article Tip of the week: adding the feedback tab to your Facebook Page
With our current Facebook integration, you are able to capture both wall posts and private messages…
Article Infographic: giving back
Whether it's donating funds to causes such as economic development or education, promoting a socially conscious…
Article The holiday satisfaction slump: keeping holiday customers happy
Holidays are hard on customer satisfaction. Last year, you might have noticed a slump in your…
Article Infographic: complaining ain’t easy
Complaining: your customers are doing it in public forums and they want you to respond. It…
Article Improvements in search for more intelligent self-service
Recent studies tell us that more and more customers prefer self-service over contacting a support agent;…