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Article
7 min read
4 principles of the consultative sales approach
Consultative sales is solution-based selling based on a deep understanding of the customer. Convert more leads with these 4 consultative sales principles.
Article
6 min read
What is relationship marketing? A guide for 2023
The differences between customer relationship marketing and customer relationship management can be confusing. Learn the definition of each in this post!
Guides and ebooks
How four companies deliver exceptional customer experience at scale
Delivering exceptional customer experience at scale can be a challenge, but with the right tools and…
Guides and ebooks
1 min read
How four companies deliver exceptional customer experience at scale
Delivering exceptional customer experience at scale can be a challenge, but with a modern, easy-to-use CRM…
Whitepaper
1 min read
Why enterprise companies' employees need help-desk software
Enterprise companies – especially ones that operate in the technology, healthcare, energy and manufacturing sectors –…
Article
4 min read
11 tips to improve agent productivity and efficiency
Are you ready to take your customer support team to the next level? Follow these tips to boost agent productivity and efficiency.
Article
7 min read
5 types of customers and what they need
As a customer support agent, you will interact with a variety of people, each with their…
Article
4 min read
Yesterday’s extraordinary is today’s ordinary
Every business needs to consider how to continuously deliver better customer experiences that can compete with…
Guides and ebooks
14 min read
How help desk software solves support problems
When we say ‘customer expectations’ – the word that comes to mind is ‘rising’. Or it…
Article
1 min read
5 biggest gaps in customer service for mid-size companies
Companies like Amazon and Uber have set the standard for customer service, which means that keeping…
Guides and ebooks
1 min read
Optimise your self-service with the right metrics
Analytics work hand in hand with your self-service, providing the data you need to build better…
Article
4 min read
Mastering change management
See how you can master change management, a structured approach to organising people, processes and technology in order to smoothly implement change within a company
Article
8 min read
Sales productivity: How to measure it.
Learn valuable productivity insights from sales experts, as well as productivity measures to use to improve…
Article
9 min read
Personalised customer service: what it is and how to provide it
Personalization matters more than ever. Here’s how to leverage customer data and omnichannel support to create personalized customer experiences.
Article
4 min read
How is machine learning being used in customer service?
Machine learning in customer service is used to provide a higher level of convenience for customers…
Article
13 min read
How to write a sales email: 6 sales email examples that work
Learn how to create a sales email that captures the reader’s attention and has a good chance of leading to a sale with these sales email examples and tips.
Article
13 min read
How to write a sales follow-up email (+10 templates)
The right follow-up email can be the difference between making a sale or not making one – and we’ve got the templates to help you make it a success.
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