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Article
14 min read
Sales cycle: What it is and how to use it to close deals faster
When you understand the sales cycle, you can experience success more consistently. Learn how to make the most out of yours.
Article
6 min read
5 benefits of using customer service chatbots with AI
Customer service bots aren't about removing human agents from the equation—they're meant to provide benefits to agents and customers alike
Article
3 min read
3 steps to improving customer satisfaction this Black Friday
Despite the Black Friday phenomenon being just a few years old this side of the pond,…
Article
23 min read
10 sales pitch examples that work (+ tips for writing your own)
Craft an engaging sales pitch to pack your pipeline with high-quality leads.
Article
8 min read
What is the difference between chat and messaging?
Chat and messaging are two popular methods to connect with your customers. Learn why different communication methods provide a better customer experience (CX).
Article
6 min read
What is service recovery? 6 strategies and steps for success
Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery programme can help
Article
9 min read
Personalisation’s deep data foundations
Data-driven personalisation is the Holy Grail of marketing today. Various studies, mostly sponsored by retail-related organisations,…
Article
4 min read
The 5 most important customer service techniques
Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time
Article
5 min read
Cultivate community for a better customer experience
A robust user community is a powerful combination of support, social networking, and communications that streamlines the customer experience across the board. Here’s how it can start driving results immediately.
Article
8 min read
The new sales manager’s guide to sales reporting
Sales reporting is essential for every data-driven company. Learn why it's important and the five most important sales reports for new sales managers.
Article
15 min read
8 ways to effectively manage your customer data
With just a little forethought, your sales team and company can be smart data owners. Here's…
Whitepaper
How to justify your sales CRM cost
While you might be convinced that your sales team needs a CRM, others within your organisation…
Article
1 min read
How Homebridge scaled with Zendesk
As a fast-growing company, Homebridge attributes much of its success to superior customer service. Having customer…
Whitepaper
Optimise your sales CRM to improve customer service
In the experience economy, customers expect to have consistency across all interactions with your business. Customer…
Article
7 min read
The ultimate guide to customer relationship management
Discover what customer relationship management actually is, why it’s important, how to select the best CRM…
Article
9 min read
9 best forum software for building an online community in 2024
Choose the right forum software for your business to create a successful online community and boost customer engagement.
Article
4 min read
Collaboration, inspiration, support: Inside the InVision community
The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond
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