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Article
3 min read
The ultimate guide to agile sales management
Discover agile sales development principles that can be applied to empower reps, improve team performance and…
Article
7 min read
6 call centre script best practices
The effectiveness of call center script templates depends on how you use them. Find call center script examples and learn how to boost support.
Article
3 min read
Help desk vs service desk: what’s in a name?
Regardless of what you call these support teams, there are many solutions that help you better meet customers’ needs
Article
9 min read
Build a sales management process that works in 4 steps
Creating an effective sales management process is essential for new and experienced sales managers alike. Here are four steps to build a sales management process.
Article
11 min read
34 powerful CRM reports you should be using
CRM reporting provides valuable insights that can improve your sales process. But do you know which reports can provide answers to which sales questions?
Guides and ebooks
2 min read
Go beyond support: Top 5 use cases for an open CRM platform
Customer relationship management (CRM) is about knowing every critical piece of information on your customers. With…
Article
4 min read
From content manager to cross-functional collaborator
As bonafide subject matter experts collaborating cross-functionally across the company, agents play an important part in knowledge management. Set them up for success by putting the right processes in place.
Ebook
1 min read
How Zendesk helps IT teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
Article
11 min read
CRM best practices for every stage of the sales funnel
Learn how to get the most out of your CRM through every stage of the sales funnel, from prospecting to won/lost deals.
Article
5 min read
What’s your type? 4 types of customer service operations
“Actions speak louder than words,” right? How you behave means more than what you say or…
Article
1 min read
Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools
Your IT team deserves to work with the most effective tools and platforms when it comes…
Article
3 min read
What is a support ticket?
Support tickets offer a wealth of data about your customers that can benefit your entire organisation – but what do support tickets actually look like?
Article
7 min read
Informal leadership: Be the person at work that others look up to
Recently I was talking with a friend about his work situation. He’d worked with the same…
Article
4 min read
Do you need a customer service BPO?
Every business has specific needs that can’t be solved with a one-size-fits-all solution - consider utilizing a customer service BPO
Article
10 min read
How customer support and customer service work hand in hand
Customer support helps users troubleshoot and optimise their use of a product – knowing how it connects to customer service can be a boon for business.
Article
7 min read
The types of customer service you should know
With so many different ways to offer customer service, whether it be via email, social media,…
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