Proactive Support

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Yesterday’s extraordinary is today’s ordinary

Every business needs to consider how to continuously deliver better customer experiences that can compete with…

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Slack excels at onboarding customers: here’s how Article

Slack excels at onboarding customers: here’s how

How did Slack go from none to millions of users so quickly? They did something clever: they created Slackbot to proactively engage and onboard their customers.

Building customer loyalty with great support Article

Building customer loyalty with great support

Every customer service interaction has the potential to build loyalty and trust with a customer, even the password reset answers you provide.

Scaling real-time communication Article

Scaling real-time communication

Many of us expect constant real-time communication with not only friends and family, but with businesses as well.

Increase useful live chat requests on your website Article

Increase useful live chat requests on your website

You’ve got a live chat widget on your website and you’re ready for the first few chats to come in.

How will artificial intelligence assist customer service agents? Article

How will artificial intelligence assist customer service agents?

The latest innovations in artificial intelligence will showcase features with big upsides for agents

What’s the difference between machine learning and deep learning? Article

What’s the difference between machine learning and deep learning?

Understanding how today's AI works might seem overwhelming, but it really boils down to two concepts: machine learning and deep learning

Machine learning: a new potential in customer service Article

Machine learning: a new potential in customer service

We’ve highlighted some of the potential innovations coming to customer service by way of machine learning

How AI is shaping the latest customer support trends Article

How AI is shaping the latest customer support trends

With the growing vigilance of how trends are being affected by automation, we've noted a few current customer service AI innovations and how they're likely to continue changing