How did Slack go from none to millions of users so quickly? They did something clever: they created Slackbot to proactively engage and onboard their customers.
Every customer service interaction has the potential to build loyalty and trust with a customer, even the password reset answers you provide.
Many of us expect constant real-time communication with not only friends and family, but with businesses as well.
You’ve got a live chat widget on your website and you’re ready for the first few chats to come in.
The latest innovations in artificial intelligence will showcase features with big upsides for agents
Understanding how today's AI works might seem overwhelming, but it really boils down to two concepts: machine learning and deep learning
We’ve highlighted some of the potential innovations coming to customer service by way of machine learning
With the growing vigilance of how trends are being affected by automation, we've noted a few current customer service AI innovations and how they're likely to continue changing