Proactive Support

Yesterday’s extraordinary is today’s ordinary

Every business needs to consider how to continuously deliver better customer experiences that can compete with…

Latest stories

Slack excels at onboarding customers: here’s how
Article | 5 min read

Slack excels at onboarding customers: here’s how

How did Slack go from none to millions of users so quickly? They did something clever: they created Slackbot to proactively engage and onboard their customers.

Building customer loyalty with great support
Article | 2 min read

Building customer loyalty with great support

Every customer service interaction has the potential to build loyalty and trust with a customer, even the password reset answers you provide.

Scaling real-time communication
Article | 4 min read

Scaling real-time communication

Many of us expect constant real-time communication with not only friends and family, but with businesses as well.

Increase useful live chat requests on your website
Article | 5 min read

Increase useful live chat requests on your website

You’ve got a live chat widget on your website and you’re ready for the first few chats to come in.

How will artificial intelligence assist customer service agents?
Article | 2 min read

How will artificial intelligence assist customer service agents?

The latest innovations in artificial intelligence will showcase features with big upsides for agents

What’s the difference between machine learning and deep learning?
Article | 3 min read

What’s the difference between machine learning and deep learning?

Understanding how today's AI works might seem overwhelming, but it really boils down to two concepts: machine learning and deep learning

Machine learning: a new potential in customer service
Article | 2 min read

Machine learning: a new potential in customer service

We’ve highlighted some of the potential innovations coming to customer service by way of machine learning

How AI is shaping the latest customer support trends
Article | 2 min read

How AI is shaping the latest customer support trends

With the growing vigilance of how trends are being affected by automation, we've noted a few current customer service AI innovations and how they're likely to continue changing