How-to guides
Customer experiences can be complicated, but your customers don’t have to know that. Read our how-to guides for actionable steps and behind-the-scenes tips for building better customer relationships.
Latest stories
Article
7 min read
7 ways to build customer loyalty that lasts
Having strong values and providing great customer service are two of the ways businesses can strengthen bonds with customers and build customer loyalty
Guides and ebooks
1 min read
Let’s get conversational: 9 ways to transform your CX with messaging
Messaging apps like Facebook Messenger and WhatsApp have made it easy to connect with anyone, anywhere…
Article
5 min read
30 customer service email templates and best practices for contacting customers
Use these customer service email templates along with customer support software to speed up your email workflows, save time, and increase efficiency at scale.
Guides and ebooks
1 min read
Getting started with Sunshine™
If you’ve ever called a company with a question, only to be bounced to different departments…
Article
16 min read
Customer complaints: definition, examples and resolution tips
Customer complaints aren’t ideal, but they can help improve your business. Here’s how to handle them in an impactful way.
Guides and ebooks
1 min read
A guide to mobile CRM
Your sales team are unlikely to be in front of their computers all day, so they…
Article
4 min read
The 5 most important customer service techniques
Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time
Whitepaper
How to justify your sales CRM cost
While you might be convinced that your sales team needs a CRM, others within your organisation…
Whitepaper
Optimise your sales CRM to improve customer service
In the experience economy, customers expect to have consistency across all interactions with your business. Customer…
Guides and ebooks
1 min read
How four companies deliver exceptional customer experience at scale
Delivering exceptional customer experience at scale can be a challenge, but with a modern, easy-to-use CRM…
Article
7 min read
6 call centre script best practices
The effectiveness of call center script templates depends on how you use them. Find call center script examples and learn how to boost support.
Guides and ebooks
2 min read
Go beyond support: Top 5 use cases for an open CRM platform
Customer relationship management (CRM) is about knowing every critical piece of information on your customers. With…
Ebook
1 min read
How Zendesk helps IT teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
Guides and ebooks
1 min read
Conversational support made easy with Zendesk
Depending on the size of your support operations, it might seem easier to stay with a…
Guides and ebooks
1 min read
Zendesk’s customer service guide for start-ups
Getting a start-up off the ground is tough enough as it is—but attracting and retaining customers…
Article
11 min read
What is average handle time (AHT) and how do you calculate it?
Average handle time (AHT) is a customer service metric that measures the average length of a customer's call. Use it to improve operational efficiency.
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