How To Guides
Customer experiences can be complicated, but your customers don’t have to know that. Read our how-to guides for actionable steps and behind-the-scenes tips for building better customer relationships.
Latest stories Page 3
White Paper Why omnichannel support is no fairytale
Omnichannel may feel like a trend or the tech topic of the day, but make no…
White Paper How live chat helps businesses and consumers
Shopping, paying bills, looking for information, getting advice, answering questions: If you do almost anything online…
Guide Getting started with Zendesk Guide: strategies and best practices
Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. To provide helpful self-service,…
White Paper Key benefits of integrated phone support
Despite the rise of newer channels like social media and email, many customers still prefer the…
Guide Implement a world-class customer service solution
The decision to deploy new customer support software heralds an exciting new chapter in a company’s…
Video The Zendesk omnichannel approach
When it comes to support, customers expect an open invitation. With Zendesk, you can…
Guide Debunking the myths of omnichannel customer experience
If you have found yourself thinking the following – this webinar is for you. Omnichannel is…
Guide Zendesk’s customer service guide for startups
Getting a startup off the ground is tough enough as it is—but attracting and retaining customers…
How Zendesk helps HR teams with the employee experience – APAC
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
Article Unleash the Power of your Ecommerce Site with Live Chat
Which is most effective at boosting sales, phone, email, or chat? How do you cut through…
Video Meet Answer Bot
Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…
Article Conversion Tracking in Chat
With Conversion Tracking, you can learn which chats are helping you accomplish business goals like sales…
Video Skills-Based Routing in Zendesk Chat
All customers have different needs. Skill-Based Routing sends customers to the right agents, ensuring they quickly…
Video Roles in Zendesk Chat
With roles and permissions, managers can create new roles for their agents and control what they…
Video Support and Chat
Learn how Support and Chat can be used together to create and effortless, cohesive experience for…
Video Ticket Forms in Zendesk Support
Ticket Forms in Zendesk Support help you gather specific information from customers so you can provide…
Video Groups in Zendesk Support
Groups in Zendesk Support lets you organize agents in different ways, such as areas of expertise…
Guide Introduction to Zendesk Apps Marketplace
Available On-Demand with Michelle Torres Did you know Zendesk has hundreds of pre-built apps and integrations…
Video Guided demo of Zendesk Chat
Download a 30 minute walk-through of Zendesk Chat During this video we’ll cover: The benefits of…