How To Guides
Customer experiences can be complicated, but your customers don’t have to know that. Read our how-to guides for actionable steps and behind-the-scenes tips for building better customer relationships.
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White Paper Why omnichannel support is no fairytale
Omnichannel may feel like a trend or the tech topic of the day, but make no…
White Paper How live chat helps businesses and consumers
Shopping, paying bills, looking for information, getting advice, answering questions: If you do almost anything online…
Guide Getting started with Zendesk Guide: strategies and best practices
Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. To provide helpful self-service,…
White Paper Key benefits of integrated phone support
Despite the rise of newer channels like social media and email, many customers still prefer the…
Guide Implement a world-class customer service solution
The decision to deploy new customer support software heralds an exciting new chapter in a company’s…
Article Meet Zendesk Explore – Americas
Think about how much valuable data is generated by just a handful of customer service interactions.…
Article Meet Zendesk Explore – Asia Pacific
Think about how much valuable data is generated by just a handful of customer service interactions.…
Article Meet Zendesk Explore – Europe
Think about how much valuable data is generated by just a handful of customer service interactions.…
Video The Zendesk omnichannel approach
When it comes to support, customers expect an open invitation. With Zendesk, you can…
Article Rethinking phone support with Zendesk Talk
Are you making the most of your phone channel? There could be some easy ways for…
Article Debunking the myths of omnichannel customer experience
If you have found yourself thinking the following – this webinar is for you. Omnichannel is…
Article Tapping into the powerful combination of Support and Chat, featuring MeUndies
Real-time communication channels like chat create fast and effective ways to offer customers help through your…
Article Expert Series: 5 Tips to Grow Sales using Zendesk Chat
Learn best practices in chat to improve conversion rates and grow your revenue Join our Chat…
Guide Zendesk’s customer service guide for startups
Getting a startup off the ground is tough enough as it is—but attracting and retaining customers…
How Zendesk helps IT teams with the employee experience – APAC
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
How Zendesk helps HR teams with the employee experience – APAC
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
Article Expert series: Taking an innovative approach to phone support
With the rise of AI, self-service and other innovations in customer service, the phone channel might…
Clean up your Zendesk Account
Do you have a growing or unorganized Zendesk in need of some spring cleaning? It happens…
Article How to Deliver Best-in-Class Customer Self-Service – Americas
As AI and machine-learning augments self-service to new heights, join Zendesk’s Jason Maynard and Kate Leggett…
Article How to Deliver Best-in-Class Customer Self-Service – Asia Pacific
As AI and machine-learning augments self-service to new heights, join Zendesk’s Jason Maynard and Kate Leggett…