How-to guides

Article
5 min read

A comprehensive guide to customer service SLAs (and 3 free templates)

Here’s how and why you should create service level agreements.

Article
11 min read

Ticket escalation: what it is and how to manage it

Learn how ticket escalation works and why a dedicated escalation process is important for your business.

Article
6 min read

“Thank you.” What to do with customer complaints.

There it is: The worst customer satisfaction survey ever. The customer lambasted the company, one of…

Article
4 min read

6 best practices for chat etiquette

Communicating over live chat support can be different than interacting with a customer in person, on…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Guides and ebooks
10 min read

Guide to integrating Zendesk and Salesforce

It's easy to integrate Zendesk and Salesforce – and with plenty of flexible options, you can set it up in the way that makes the most sense for your business

Guides and ebooks
1 min read

Customer Support Tool Scorecard

Evaluating a new customer support tool can be a daunting task, and finding the right customer…