How-to guides

Customer experiences can be complicated, but your customers don’t have to know that. Read our how-to guides for actionable steps and behind-the-scenes tips for building better customer relationships.

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Getting started with Sunshine™ Guide

Getting started with Sunshine™

If you’ve ever called a company with a question, only to be bounced to different departments…

A guide to mobile CRM Guide

A guide to mobile CRM

Your sales team are unlikely to be in front of their computers all day, so they…

How to justify your sales CRM cost Whitepaper

How to justify your sales CRM cost

While you might be convinced that your sales team needs a CRM, others within your organisation…

Optimise your sales CRM to improve customer service Whitepaper

Optimise your sales CRM to improve customer service

In the experience economy, customers expect to have consistency across all interactions with your business. Customer…

How four companies deliver exceptional customer experience at scale Guide

How four companies deliver exceptional customer experience at scale

Delivering exceptional customer experience at scale can be a challenge, but with a modern, easy-to-use CRM…

Go beyond support: Top 5 use cases for an open CRM platform Guide

Go beyond support: Top 5 use cases for an open CRM platform

Customer relationship management (CRM) is about knowing every critical piece of information on your customers. With…

How Zendesk helps HR teams with the employee experience Ebook

How Zendesk helps HR teams with the employee experience

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…

How Zendesk helps HR teams with the employee experience

How Zendesk helps HR teams with the employee experience

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…

How Zendesk helps IT teams with the employee experience Ebook

How Zendesk helps IT teams with the employee experience

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…

Conversational support made easy with Zendesk Guide

Conversational support made easy with Zendesk

Depending on the size of your support operations, it might seem easier to stay with a…

Zendesk’s customer service guide for start-ups Guide

Zendesk’s customer service guide for start-ups

Getting a start-up off the ground is tough enough as it is—but attracting and retaining customers…

Six steps to deploying chat on your website Guide

Six steps to deploying chat on your website

Live chat is a faster and more personal way to engage with customers. But to make…