How-to guides

Customer experiences can be complicated, but your customers don’t have to know that. Read our how-to guides for actionable steps and behind-the-scenes tips for building better customer relationships.

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How Zendesk helps HR teams with the employee experience Ebook

How Zendesk helps HR teams with the employee experience

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…

How Zendesk helps IT teams with the employee experience Ebook

How Zendesk helps IT teams with the employee experience

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…

Conversational support made easy with Zendesk Guide

Conversational support made easy with Zendesk

Depending on the size of your support operations, it might seem easier to stay with a…

Zendesk’s customer service guide for start-ups Guide

Zendesk’s customer service guide for start-ups

Getting a start-up off the ground is tough enough as it is—but attracting and retaining customers…

Six steps to deploying chat on your website Guide

Six steps to deploying chat on your website

Live chat is a faster and more personal way to engage with customers. But to make…

How to migrate your help desk system Guide

How to migrate your help desk system

A data migration project is enough to strike fear into your heart, especially if you don’t…

Guide to integrating Zendesk and Salesforce Guide

Guide to integrating Zendesk and Salesforce

It's easy to integrate Zendesk and Salesforce – and with plenty of flexible options, you can set it up in the way that makes the most sense for your business

Customer Support Tool Scorecard Guide

Customer Support Tool Scorecard

Evaluating a new customer support tool can be a daunting task, and finding the right customer…