Tech trends
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Article
5 min read
How to launch a digital customer experience transformation
Learn what it means to transform the customer experience and why building a customer insights and action engine is so important.
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Article
4 min read
Don’t forget payments in your 2023 customer service strategy
I tried to buy a gift for someone recently from the website of a top London…
Article
5 min read
The future of customer experience: how VR, AR and 5G are changing customer service
Over the past 15 years, new technologies have entered the market at an increasingly rapid pace…
Article
6 min read
How to invest in the right CX technology for the future of your business
Achieving business success has always been a balancing act. On one hand, it’s about understanding how…
Article
8 min read
How to prioritise your CX budget
According to the CX Trends report, companies plan to invest more in customer experience across the organisation. Knowing this, what should companies do next - and how?
Guides and ebooks
1 min read
How mid-to-large-sized businesses can accelerate CX success in 2021
In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19…
Article
5 min read
CX trends 2021 in the tech and software industries: Towards a new era of customer engagement?
Europe’s tech sector is now worth four times what it was five years ago as some…
Infographic
1 min read
CX Trends in Europe 2022 (2): Digital interactions in Europe and the UK surge to an all-time high
Customers have new expectations shaped by interactions with sectors that have grown fastest since COVID. Around…
Article
16 min read
What is digital transformation? Definition, examples & importance
Your guide to customer-centric digital transformation.
Article
5 min read
From 3 years to 8 weeks—digital transformation is speeding up
“We used to talk about a burning platform,” said Scott Engler, VP of Advisory for CFO/CHRO…
Article
12 min read
Consumer trends during The Great Reset: How do we want to move forward?
As governments and businesses talk about how to open after shelter-in-place orders, there’s a lot to…
Article
11 min read
By 2035, analysts expect a primarily digital society.
"Digital is changing our entire social contract, the implicit understanding of what our society is based on," said Scott Smith, Director of Webinar Content for Gartner
Article
9 min read
9 best forum software for building an online community in 2024
Choose the right forum software for your business to create a successful online community and boost customer engagement.
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