Excellent service becomes a critical business priority in the UK

The pandemic created a new era for customer service, pushing businesses across Europe and the UK to act. However, despite the rising sufficiency of customer service, agents are not satisfied, nor feel supported by their organisations. To keep up with the latest customer expectations, businesses must invest in ways to deliver outstanding service.

By Lilia Krauser, EMEA Content Specialist

Last updated January 19, 2022