Online ticketing system and ticketing software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
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Call centre software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer, and then deciding which ones you need most.
Customers expect fast response times from your support team. Here are tips for creating a ticketing system to streamline workflows and boost efficiency
A help desk is an often-overlooked cornerstone of the best customer-service experience, whether internal or external. Here's how it can benefit your business.
Improving your self-service content can help you decrease ticket volumes in times of crisis and beyond. Follow these steps to identify effective changes.
With better comprehension than before, Answer Bot can help you deliver accurate answers to customers while reducing the effort required by agents.
Mobile help desk software can give agents the tools that they need to do their job from anywhere with an Internet connection
Here are our favourite knowledge management examples and perhaps the kind of knowledge base that your company will want to develop
If your business doesn’t have the bandwidth to handle all your inbound and outbound calls adequately, you may want to consider outsourcing. Read on to learn how a BPO call centre can step in
These internal help desk management tips can help set up harmonious employee and user expectations round help desk response times.
The CRM tool itself is what provides the data and functionality required by your team to execute this strategy – and ultimately to turn leads into customers.
Customers have high expectations for the speed and quality of their support, and a poorly managed omni-channel environment isn’t just frustrating for agents, it’s ultimately frustrating for customers as well.
Here are some tips on how to find a CRM platform that serves your requirements and elevates your customer experience