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You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
Latest stories
Article
11 min read
Understanding business chatbots: how to use them for support
Save time for your customers and agents with enterprise chatbots.
Article
23 min read
The 12 best call centre software systems of 2021 (according to users)
Find out from real-life users what it’s like to use some of the most popular call centre software.
Article
7 min read
Switching from live chat to messaging
You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.
Article
9 min read
5 reasons why the customer is always right
“The customer is always right” is often a misunderstood phrase, but it's more relevant than ever as customer experience (CX) becomes a key competitive differentiator.
Article
3 min read
3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey
The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…
Article
3 min read
How to unlock growth with the Zendesk Suite
Customer experience is the new driver for business growth. Read on to learn how you can set up for success.
Article
2 min read
Shopify x Zendesk: perfectly paired to help retailers connect with customers
See why this powerful partnership means big things for small ‘e-tailers’.
Article
9 min read
Customer portals: 5 types of web self-service (and how to set them up)
Learn how to implement web self-service to significantly improve your customer experience and satisfaction.
Article
10 min read
Building stronger customer relationships with messaging
We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.
Article
6 min read
Choosing a customer service solution for your startup
Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…
Article
12 min read
Business chatbots: the ultimate guide to using chatbots in customer service
Chatbots are most successful when customer service leaders use them to empower agents. Learn how to foster agent-bot partnerships
Article
5 min read
Four ways in which Zendesk can make your life easier, now
Keeping up with customers' expectations is vital to your business – and this means nimble support operations. Here are four ways in which Zendesk can help you deliver the best customer service (and make your life easier).
Guides and ebooks
Are you set up to deliver exceptional customer experience?
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.
Article
6 min read
An overview of apps for startups
We know based on our Startups CX Benchmark Report 2020 that fast-growing startups use more apps than their slower-growth counterparts.
Article
5 min read
Three hidden costs of Freshdesk: Why low licence fees can be deceptive
Freshdesk says that you’re saving money on their low licence costs, but there are big trade-offs to consider.
Article
6 min read
What do successful startups have in common?They prioritise CX
We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.
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