Online ticketing system and ticketing software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
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As your approach to customer service matures, the complexity of your customers’ issues increases.
The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…
Zendesk has evolved how we design, develop and deploy our customer service solutions.The new Suite offers powerful communication tools in one radically simple solution that's easy to buy, set up, deploy and use
Give your agents instant access to customers' details and order information—all inside Zendesk.
Learn how to implement web self-service to significantly improve your customer experience and satisfaction.
We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.
Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…
Chatbots are most successful when customer service leaders use them to empower agents. Learn how to foster agent-bot partnerships
Keeping up with customers' expectations is vital to your business – and this means nimble support operations. Here are four ways in which Zendesk can help you deliver the best customer service (and make your life easier).
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.
We know based on our Startups CX Benchmark Report 2020 that fast-growing startups use more apps than their slower-growth counterparts.
Freshdesk says that you’re saving money on their low licence costs, but there are big trade-offs to consider.
We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.
Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.
Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.
Call centre software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer, and then deciding which ones you need most.
Customers expect fast response times from your support team. Here are tips for creating a ticketing system to streamline workflows and boost efficiency
A help desk is an often-overlooked cornerstone of the best customer-service experience, whether internal or external. Here's how it can benefit your business.
Improving your self-service content can help you decrease ticket volumes in times of crisis and beyond. Follow these steps to identify effective changes.
With better comprehension than before, Answer Bot can help you deliver accurate answers to customers while reducing the effort required by agents.