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Guides and ebooks
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Go beyond support: Top 5 use cases for an open CRM platform
Customer relationship management (CRM) is about knowing every critical piece of information on your customers. With…
Article
5 min read
5 questions every IT leader should ask of their CRM platform
When IT leaders are deciding what they need in a CRM platform, there are five important…
Guides and ebooks
1 min read
Conversational support made easy with Zendesk
Depending on the size of your support operations, it might seem easier to stay with a…
Guides and ebooks
1 min read
Zendesk’s customer service guide for start-ups
Getting a start-up off the ground is tough enough as it is—but attracting and retaining customers…
Article
5 min read
Introducing The Zendesk Suite
The Zendesk Suite bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution
Article
3 min read
Tip of the week: auto-assigning tickets
Today’s tip of the week describes how to automatically route tickets to a particular agent, or…
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