Online ticketing system and ticketing software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
What is a ticketing system? (+3 ways companies use them)
Want to avoid getting overwhelmed by support tickets? Use ticketing systems to manage the influx and provide your customers with timely responses.
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3 min read
Default triggers explained
Triggers are business rules that are automatically executed in response to certain events that have occurred…
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How upgrading and maintaining software can improve productivity
We all know that we should keep our apps and devices up to date. From adding…
Article
5 min read
Zendesk Dashboards make data work for you
A data-driven approach to decision-making helps businesses make the right decisions. But understanding your data can…
Article
8 min read
A guide to CRM software for small businesses
As a start-up or a small business, you’ll be starting to build up your customer base…
Article
10 min read
What is WhatsApp Business? Understanding the difference between WhatsApp and WhatsApp Business
Messaging apps have the highest customer satisfaction rating of any support channel and their usage has skyrocketed.
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