Online ticketing system and ticketing software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
Latest stories
Article
5 min read
What is call centre software?
Call centre software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer, and then deciding which ones you need most.
Article
8 min read
Nine ticketing system tips for outstanding customer service
Customers expect fast response times from your support team. Here are tips for creating a ticketing system to streamline workflows and boost efficiency
Article
8 min read
What is a help desk?
A help desk is an often-overlooked cornerstone of the best customer-service experience, whether internal or external. Here's how it can benefit your business.
Article
5 min read
We use customer self-service to decrease ticket volumes, and you can too
Improving your self-service content can help you decrease ticket volumes in times of crisis and beyond. Follow these steps to identify effective changes.
Article
3 min read
Answer Bot® is here to help: better comprehension, more languages, less effort
With better comprehension than before, Answer Bot can help you deliver accurate answers to customers while reducing the effort required by agents.
Article
6 min read
What is a mobile help desk?
Mobile help desk software can give agents the tools that they need to do their job from anywhere with an Internet connection
Article
9 min read
Five of the best knowledge management examples
Here are our favourite knowledge management examples and perhaps the kind of knowledge base that your company will want to develop
Article
6 min read
What's a BPO call centre and what does it do?
If your business doesn’t have the bandwidth to handle all your inbound and outbound calls adequately, you may want to consider outsourcing. Read on to learn how a BPO call centre can step in
Article
4 min read
The keys to excellent internal help desk management
These internal help desk management tips can help set up harmonious employee and user expectations round help desk response times.
Article
7 min read
What is the CRM process?
The CRM tool itself is what provides the data and functionality required by your team to execute this strategy – and ultimately to turn leads into customers.
Article
6 min read
How to choose the best CRM for your business requirements
Here are some tips on how to find a CRM platform that serves your requirements and elevates your customer experience
Guides and ebooks
1 min read
Let’s get conversational: 9 ways to transform your CX with messaging
Messaging apps like Facebook Messenger and WhatsApp have made it easy to connect with anyone, anywhere…
Article
8 min read
How live chat support improves the customer experience
Learn best practices for live chat support, how it can help you provide better customer experience, and why it's a valuable customer service tool
Article
7 min read
Your guide to customer service email management software
Keeping email under control is critical to good customer experience. As your business grows, consider using customer service email management software
Guides and ebooks
1 min read
Getting started with Sunshine™
If you’ve ever called a company with a question, only to be bounced to different departments…
Article
3 min read
The four most important ways in which software affects your customer experience
Customers may not be interested in your customer-experience software – but your company absolutely should be.
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