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You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

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Elevate your e-commerce business with Zendesk integrations

Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…

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How to invest in the right CX technology for the future of your business Article

How to invest in the right CX technology for the future of your business

Achieving business success has always been a balancing act. On one hand, it’s about understanding how…

Understanding enterprise chatbots: why and how to use them for support Article

Understanding enterprise chatbots: why and how to use them for support

Save time for your customers and agents with enterprise chatbots.

The 12 best call centre software systems of 2021 (according to users) Article

The 12 best call centre software systems of 2021 (according to users)

Find out from real-life users what it’s like to use some of the most popular call centre software.

Switching from live chat to messaging Article

Switching from live chat to messaging

You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.

What ‘the customer is always right’ means in a digital-first world Article

What ‘the customer is always right’ means in a digital-first world

While critics of this customer service philosophy contend that it risks enabling rude or entitled customers, it was never meant to be taken at face value. The point wasn’t that customers should always get their way - no matter how outrageous their demands. On the contrary, it was to give employees permission to genuinely listen to their customers. 

Gartner’s predictions for 2021: CRM customer service and support

Gartner’s predictions for 2021: CRM customer service and support

As your approach to customer service matures, the complexity of your customers’ issues increases.

3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey Article

3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey

The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…

All new Suite, radically simple Article

All new Suite, radically simple

Zendesk has evolved how we design, develop and deploy our customer service solutions.The new Suite offers powerful communication tools in one radically simple solution that's easy to buy, set up, deploy and use