Online ticketing system and ticketing software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

What is a ticketing system? (+3 ways companies use them)

Want to avoid getting overwhelmed by support tickets? Use ticketing systems to manage the influx and provide your customers with timely responses.

Latest stories

Default triggers explained
Article | 3 min read

Default triggers explained

Triggers are business rules that are automatically executed in response to certain events that have occurred…

How upgrading and maintaining software can improve productivity

How upgrading and maintaining software can improve productivity

We all know that we should keep our apps and devices up to date. From adding…

Zendesk Dashboards make data work for you
Article | 5 min read

Zendesk Dashboards make data work for you

A data-driven approach to decision-making helps businesses make the right decisions. But understanding your data can…

A guide to CRM software for small businesses
Article | 8 min read

A guide to CRM software for small businesses

As a start-up or a small business, you’ll be starting to build up your customer base…

What is WhatsApp Business? Understanding the difference between WhatsApp and WhatsApp Business
Article | 10 min read

What is WhatsApp Business? Understanding the difference between WhatsApp and WhatsApp Business

Messaging apps have the highest customer satisfaction rating of any support channel and their usage has skyrocketed.

How to invest in the right CX technology for the future of your business
Article | 6 min read

How to invest in the right CX technology for the future of your business

Achieving business success has always been a balancing act. On one hand, it’s about understanding how…

Elevate your e-commerce business with Zendesk integrations
Article | 5 min read

Elevate your e-commerce business with Zendesk integrations

Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…

Understanding business chatbots: how to use them for support
Article | 11 min read

Understanding business chatbots: how to use them for support

Save time for your customers and agents with enterprise chatbots.