Online ticketing system and ticketing software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
While critics of this customer service philosophy contend that it risks enabling rude or entitled customers, it was never meant to be taken at face value. The point wasn’t that customers should always get their way - no matter how outrageous their demands. On the contrary, it was to give employees permission to genuinely listen to their customers.
You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.
As your approach to customer service matures, the complexity of your customers’ issues increases.
The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…
Zendesk has evolved how we design, develop and deploy our customer service solutions.The new Suite offers powerful communication tools in one radically simple solution that's easy to buy, set up, deploy and use
Give your agents instant access to customers' details and order information—all inside Zendesk.
Learn how to implement web self-service to significantly improve your customer experience and satisfaction.
We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.