Online ticketing system and ticketing software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
As a start-up or a small business, you’ll be starting to build up your customer base…
Messaging apps have the highest customer satisfaction rating of any support channel and their usage has skyrocketed.
Achieving business success has always been a balancing act. On one hand, it’s about understanding how…
Save time for your customers and agents with enterprise chatbots.
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You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.
While critics of this customer service philosophy contend that it risks enabling rude or entitled customers, it was never meant to be taken at face value. The point wasn’t that customers should always get their way - no matter how outrageous their demands. On the contrary, it was to give employees permission to genuinely listen to their customers.
As your approach to customer service matures, the complexity of your customers’ issues increases.