Customer expectations
Latest stories
Article
11 min read
B2B customer service: what it is and how to do it right
It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts.
Article
6 min read
Customer expectations have changed. Here’s how to keep up.
What customers want and what they get might not always align, but the stakes are getting higher for any business that falls short.
Article
11 min read
Millennials vs. Gen Z: how their customer service expectations compare
Millennials and zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer service expectations and preferences.
Article
5 min read
How personalisation is transforming the way companies are building relationships
Guest blog from Guillaume Moubeche, CEO, lemlist No suit or dress feels like the one that’s…
Article
4 min read
Transformation in the money transfer industry: The impact of customer expectations
Over the last ten years the money transfer industry has seen dramatic change. A decade ago,…
Article
15 min read
How to show customer appreciation (+ customer gift guide)
Businesses often narrowly focus on growth and what it takes to acquire a new customer.
Whitepaper
1 min read
Meeting the challenges of modern CX in financial services
Building positive, long-term customer relationships has always been important to business success, and the methods for…
Whitepaper
1 min read
Meeting the advanced challenges of modern CX
For large organisations, meeting customer expectations at scale is complicated. And doing so today looks entirely…
Whitepaper
1 min read
Meeting the challenges of CX in modern manufacturing
Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…
Whitepaper
1 min read
Meeting the advanced challenges of modern retail CX
The retail industry is undergoing a massive shift. Customers are demanding top-of-the-range digital and in-store experiences…
Whitepaper
1 min read
Engaged employees and collaboration: how internal help desks help
Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.