Whitepaper

Engaged employees and collaboration: how internal help desks help

Published February 24, 2020
Last modified February 24, 2020

Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of service at work as they get from the brands they love. When they interact with you, they expect the responses to their issues to be personalised and friendly, efficient and convenient.

New research between Zendesk and Culture Amp reveals clear links between collaboration, employee engagement and stellar customer service. For the following report, Engaged employees and collaboration: how internal help desks help, Zendesk and Culture Amp looked at aggregated data from more than 300 companies and collaborated to understand the links between product usage data from Zendesk and workplace perceptions from Culture Amp.

Key findings:

  • A great IHD means higher employee engagement
  • A great IHD means better cross-functional collaboration
  • Companies that invest internally have happier employees
  • A great IHD fuels overall success

Download the white paper to learn more about how a great internal help desk benefits your employees as well as your business results.