Customer engagement

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Send a message—breaking barriers between customers and brands

Customer-centric support fits around customers’ schedules and preferences, and it’s up to businesses to get the…

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Customer retention: How to keep customers happy and reduce churn

Customer retention: How to keep customers happy and reduce churn

Find out how to craft a customer experience that can keep existing customers happy and reduce churn

Meeting the challenges of modern CX in financial services Whitepaper

Meeting the challenges of modern CX in financial services

Building positive, long-term customer relationships has always been important to business success, and the methods for…

Meeting the advanced challenges of modern CX Whitepaper

Meeting the advanced challenges of modern CX

For large organisations, meeting customer expectations at scale is complicated. And doing so today looks entirely…

Meeting the challenges of CX in modern manufacturing Whitepaper

Meeting the challenges of CX in modern manufacturing

Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…

Meeting the advanced challenges of modern retail CX Whitepaper

Meeting the advanced challenges of modern retail CX

The retail industry is undergoing a massive shift. Customers are demanding top-of-the-range digital and in-store experiences…

Customer-relationship management: a guide Article

Customer-relationship management: a guide

In this customer-relationship management guide, Zendesk explains how CRM software can help build relationships with customers, boost engagement and lead to better business outcomes.

3 best practices to cultivate loyalty in customer service Article

3 best practices to cultivate loyalty in customer service

Not long ago, loyalty in customer service was fairly simple, both in meaning and in method.…