Customer Engagement

Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.

Millennials vs. Gen Z: How their customer service expectations compare

Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.

Latest stories

Shifting consumer sentiment pushes shoppers towards digital in a post-Covid world Article

Shifting consumer sentiment pushes shoppers towards digital in a post-Covid world

It’s been recorded that 2020 was the worst year for many economies around the globe. Europe’s…

Customer support: Why is it an essential service for the relationship between the user and the company? Article

Customer support: Why is it an essential service for the relationship between the user and the company?

What is customer support and how does it work? The benefits of a service designed to bring customers and companies closer together.

How 3D visualisation can drive superior customer experiences Article

How 3D visualisation can drive superior customer experiences

Guest blog from Safwen Bouali, Founder and CEO, Onboard With the crisis of 2020 our transition…

CX trends 2021 in the tech and software industries: Towards a new era of customer engagement? Article

CX trends 2021 in the tech and software industries: Towards a new era of customer engagement?

Europe’s tech sector is now worth four times what it was five years ago as some…

What is customer engagement and how is this metric important to your company? Article

What is customer engagement and how is this metric important to your company?

Find out what customer engagement is, how this metric is important, and discover three benefits of applying it in your company.

How to engage customers: 4 techniques to strengthen your customers’ relationship with your brand Article

How to engage customers: 4 techniques to strengthen your customers’ relationship with your brand

Understand what customer engagement is, the advantages of investing in such strategies and 4 techniques on how to engage customers.

Retail in Europe: Reigniting growth after the ‘great reset’ Article

Retail in Europe: Reigniting growth after the ‘great reset’

According to the European Journal of Social Psychology it takes between 18 and 260 days to…

Zendesk messaging: Customer service in a digital-first world Article

Zendesk messaging: Customer service in a digital-first world

Cue the confetti! Zendesk messaging is here to help deliver rich conversational experiences connected across your web, mobile and social apps.