Customer engagement

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Send a message—breaking barriers between customers and brands

Customer-centric support fits around customers’ schedules and preferences, and it’s up to businesses to get the…

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How digital customer engagement can boost your business Article

How digital customer engagement can boost your business

Learn how a digital customer engagement strategy can help your business create better customer relationships and boost your bottom line

Customer retention: How to keep customers happy and reduce churn

Customer retention: How to keep customers happy and reduce churn

Find out how to craft a customer experience that can keep existing customers happy and reduce churn

Meeting the challenges of modern CX in financial services Whitepaper

Meeting the challenges of modern CX in financial services

Building positive, long-term customer relationships has always been important to business success, and the methods for…

Meeting the advanced challenges of modern CX Whitepaper

Meeting the advanced challenges of modern CX

For large organisations, meeting customer expectations at scale is complicated. And doing so today looks entirely…

Meeting the challenges of CX in modern manufacturing Whitepaper

Meeting the challenges of CX in modern manufacturing

Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…

Meeting the advanced challenges of modern retail CX Whitepaper

Meeting the advanced challenges of modern retail CX

The retail industry is undergoing a massive shift. Customers are demanding top-of-the-range digital and in-store experiences…

Customer-relationship management: a guide Article

Customer-relationship management: a guide

In this customer-relationship management guide, Zendesk explains how CRM software can help build relationships with customers, boost engagement and lead to better business outcomes.

6 tips for improving your business’ customer focus Article

6 tips for improving your business’ customer focus

Improving your customer focus starts by deepening your understanding of what customer focus means and building an effective customer focus strategy