Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
Virtual Reality and Augmented Reality have been creeping into retail for years, but COVID-19 has thrown…
The customer has changed and so have their expectations on what customer experience means to them.…
Every organisation is working out the next new normal, whether that’s a return to modified office life or a long-term version of working from home. As employees' needs and expectations rise, HR leaders must reimagine the employee experience of the future – today.
Many companies today boast about providing 'omni-channel' experiences, but what they usually mean is simply 'multi-channel'. Let's take it a step further.
Every company experiences a PR crisis. It's what you do afterwards that determines the effect on your business.
Learn the best ways to win new customers and keep the old.
Loyalty programmes, if executed well and with the customer at the centre, can help you retain your existing customers and build brand loyalty
Customer-centric support fits around customers’ schedules and preferences, and it’s up to businesses to get the…