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Yesterday’s extraordinary is today’s ordinary
Every business needs to consider how to continuously deliver better customer experiences that can compete with…
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5 biggest gaps in customer service for mid-size companies
Companies like Amazon and Uber have set the standard for customer service, which means that keeping…
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4 min read
Mastering change management
See how you can master change management, a structured approach to organising people, processes and technology in order to smoothly implement change within a company
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8 min read
Sales productivity: How to measure it.
Learn valuable productivity insights from sales experts, as well as productivity measures to use to improve…
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9 min read
Personalised customer service: what it is and how to provide it
Personalization matters more than ever. Here’s how to leverage customer data and omnichannel support to create personalized customer experiences.
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4 min read
How is machine learning being used in customer service?
Machine learning in customer service is used to provide a higher level of convenience for customers…
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13 min read
How to write a sales email: 6 sales email examples that work
Learn how to create a sales email that captures the reader’s attention and has a good chance of leading to a sale with these sales email examples and tips.
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13 min read
How to write a sales follow-up email (+10 templates)
The right follow-up email can be the difference between making a sale or not making one – and we’ve got the templates to help you make it a success.
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Don't be afraid of change
Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources
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11 min read
12 sales email templates for every stage of the sales pipeline
From prospecting to closing, we offer a sales email template that you as a sales rep can use for every stage of the sales pipeline.
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4 min read
Three ways an AI-powered knowledge base changes the game
AI-powered knowledge bases have become vital to providing high quality customer service — here's why.
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3 min read
The ultimate guide to agile sales management
Discover agile sales development principles that can be applied to empower reps, improve team performance and…
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7 min read
6 call centre script best practices
The effectiveness of call center script templates depends on how you use them. Find call center script examples and learn how to boost support.
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3 min read
Help desk vs service desk: what’s in a name?
Regardless of what you call these support teams, there are many solutions that help you better meet customers’ needs
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4 min read
Knowledge management maturity: Tips for levelling up
Customers’ self-service experience should be a reflection of their relationship with you—not a symptom of your growing pains. Here's how complex organisations can keep content relevant.
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9 min read
Build a sales management process that works in 4 steps
Creating an effective sales management process is essential for new and experienced sales managers alike. Here are four steps to build a sales management process.
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3 min read
Customer experience is a team sport
As products become increasingly complex, effective cross-departmental communication is a must—and the key is to treat customer service like a team sport
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