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Latest stories Page 32

Improving the customer experience Article

Improving the customer experience

Customer experience focuses on improving the way customers interact with your business. Doing so means putting the needs of the customer front and center

Excellent customer service, excellent ROI Article

Excellent customer service, excellent ROI

“Don’t knock it until you’ve tried it” can be good advice in some situations, like when you're wary of trying a new ice cream flavor.

Tiers for fears: Is tiered support for you? Article

Tiers for fears: Is tiered support for you?

If you’re a business with consistently growing customer base and ticket volume, it might be time to consider tiered support

Why firsthand product experience is the best teacher Article

Why firsthand product experience is the best teacher

Meet Peachy Garcia, who currently holds the record for most chats served here at Zendesk.

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A Zendesk cheat sheet for picking your support solution

Choosing the right support solution for your organisation is no easy task.

On hold no more: top 5 benefits of a callback service Article

On hold no more: top 5 benefits of a callback service

No one likes calling a company only to be put on hold. In fact, according to…

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Uncover the true value of your customer support organisation

Uncover the true value of your customer support organisation with the technology trends that matter most in 2017.

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Gartner Predicts 2017: CRM Customer Service and Support – EMEA

2016 has challenged industry leaders to engage customers across all support channels, but the coming year, 2017, has taken a swift turn towards analytics and artificial intelligence (AI) to deliver better support interactions

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2017 technology trends in customer support centers

A great customer experience helps to build long-term relationships with customers, yet many support organisations don’t have the tools to provide consistent support

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Forrester TEI Report Examines the ROI of Zendesk

Upgrades, upgrades, upgrades. Everyone is making them, so you ask yourself, "Should my business upgrade systems, too?

Customer feedback form examples and how to write your own Article

Customer feedback form examples and how to write your own

Listen to your customers. It’s something a lot of companies say, but not so many of them actually do.

Empathy and humanistic design are customer service game changers Article

Empathy and humanistic design are customer service game changers

Airports are a petri dish for the worst customer service blunders.

A crash course in customer satisfaction Article

A crash course in customer satisfaction

Customer satisfaction can make or break your business. Use this quick guide to learn what you need to do to keep customers happy.

Five signs it’s time to switch from Freshdesk to Zendesk Article

Five signs it’s time to switch from Freshdesk to Zendesk

As your business continues to expand (more customers, bigger internal teams, new products, new regions) and customer experience becomes a core function of your business, you need a customer support solution that won’t hold you back

How to manage your talented customer service team Article

How to manage your talented customer service team

Even the best customer service teams require a little leadership. Learn the best ways to motivate and manage your support agents.

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11 Steps to a Better Customer Support RFP Document

Industry watchers say that organisations change their customer support tools every five years on average. Whether…

6 tips for building a thriving Help Centre Article

6 tips for building a thriving Help Centre

Customers want to help themselves.

The business impact of customer service on customer lifetime value Article

The business impact of customer service on customer lifetime value

Irritating issues affect customers daily. In every industry, a customer will inevitably contact customer service to…

Small <em>and</em> mighty: Empowered support teams lead to CX success for SMBs Article

Small and mighty: Empowered support teams lead to CX success for SMBs

"Champion" small businesses deliver on customer service, agent experience and agility

Customer Support Tool Scorecard Guide

Customer Support Tool Scorecard

Evaluating a new customer support tool can be a daunting task, and finding the right customer…