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Customer experience focuses on improving the way customers interact with your business. Doing so means putting the needs of the customer front and center
“Don’t knock it until you’ve tried it” can be good advice in some situations, like when you're wary of trying a new ice cream flavor.
If you’re a business with consistently growing customer base and ticket volume, it might be time to consider tiered support
Meet Peachy Garcia, who currently holds the record for most chats served here at Zendesk.
Choosing the right support solution for your organisation is no easy task.
No one likes calling a company only to be put on hold. In fact, according to…
Uncover the true value of your customer support organisation with the technology trends that matter most in 2017.
2016 has challenged industry leaders to engage customers across all support channels, but the coming year, 2017, has taken a swift turn towards analytics and artificial intelligence (AI) to deliver better support interactions
A great customer experience helps to build long-term relationships with customers, yet many support organisations don’t have the tools to provide consistent support
Upgrades, upgrades, upgrades. Everyone is making them, so you ask yourself, "Should my business upgrade systems, too?
Listen to your customers. It’s something a lot of companies say, but not so many of them actually do.
Airports are a petri dish for the worst customer service blunders.
Customer satisfaction can make or break your business. Use this quick guide to learn what you need to do to keep customers happy.
As your business continues to expand (more customers, bigger internal teams, new products, new regions) and customer experience becomes a core function of your business, you need a customer support solution that won’t hold you back
Even the best customer service teams require a little leadership. Learn the best ways to motivate and manage your support agents.
Industry watchers say that organisations change their customer support tools every five years on average. Whether…
Customers want to help themselves.
Irritating issues affect customers daily. In every industry, a customer will inevitably contact customer service to…
"Champion" small businesses deliver on customer service, agent experience and agility