Zendesk Duet: break down the silos between sales and support
Duet is a “super-seat” that gives users access to both Sell and Support, enabling sales and support reps to take advantage of the customer data flow between them
Better together: Zendesk welcomes Base
Happy agents, happy customers, right?
Sales and support: aligning to improve customer retention
Editor’s Note: This is the first post in a four-part guest blog series from Base CRM dedicated to exploring the ways that sales and support can partner to help drive each other’s KPIs and business