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11 min read
CRM best practices for every stage of the sales funnel
Learn how to get the most out of your CRM through every stage of the sales funnel, from prospecting to won/lost deals.
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5 min read
What’s your type? 4 types of customer service operations
“Actions speak louder than words,” right? How you behave means more than what you say or…
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1 min read
Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools
Your IT team deserves to work with the most effective tools and platforms when it comes…
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3 min read
What is a support ticket?
Support tickets offer a wealth of data about your customers that can benefit your entire organisation – but what do support tickets actually look like?
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7 min read
Informal leadership: Be the person at work that others look up to
Recently I was talking with a friend about his work situation. He’d worked with the same…
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4 min read
Do you need a customer service BPO?
Every business has specific needs that can’t be solved with a one-size-fits-all solution - consider utilizing a customer service BPO
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3 min read
How to improve the customer experience through conversational customer service
Through mobile applications, social networks, and even instant messaging, brands must be where their customers are, interacting in real time and creating a frictionless customer experience.
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10 min read
How customer support and customer service work hand in hand
Customer support helps users troubleshoot and optimise their use of a product – knowing how it connects to customer service can be a boon for business.
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7 min read
The types of customer service you should know
With so many different ways to offer customer service, whether it be via email, social media,…
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5 min read
3 smart solutions to common customer service challenges
While every business is unique, growing businesses which prioritise customer experience often have a few customer service challenges in common.
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5 min read
5 questions every IT leader should ask of their CRM platform
When IT leaders are deciding what they need in a CRM platform, there are five important…
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4 min read
Use customer surveys to innovate your customer experience
Imagine that you’ve just dropped a glass of water in a customer’s lap. Chances are that the look on their face will tell you how they feel!
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1 min read
Employee experience: How consumer expectations are shaping the workplace
The ubiquity of apps and service across many channels—phone and email, but also chat and platforms like Twitter—has created an expectation among consumers that service be seamless and omnichannel
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2 min read
How to structure product support
The customer support agents in tier 1 provide general product support across one or more products.
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3 min read
Enhancing the agent experience with contextual workspaces
Support agents don't benefit from clunky interfaces or confusing processes.
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1 min read
Four best practices for implementing extreme customer self service
Today’s empowered customers have a strong do-it-yourself mindset and changing expectations about preferred engagement channels.
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3 min read
Appy New Year!
We’re welcoming the new year with some great new apps to help you make the most of Zendesk!
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