Conversational service
How to create seamless conversational customer experiences
Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.
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The new frontier in finserv: immersive CX with conversational AI
Getting customer service right is vital for customer retention across all sectors, but the stakes are especially high for financial service providers, given the high lifetime value of customers, and the increasing shift from brick-and-mortar to online banking. Artificial Intelligence (AI) is playing a critical role in customer journeys, giving customers new ways to bank.
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