Sales

A quick guide to enterprise sales (+ 4 tips to supercharge your strategy) Article

A quick guide to enterprise sales (+ 4 tips to supercharge your strategy)

Get ready to take your enterprise sales to the next level.

The ultimate guide to sales email automation Guide

The ultimate guide to sales email automation

With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy

The ultimate guide to agile sales management Article

The ultimate guide to agile sales management

Discover agile sales development principles that can be applied to empower reps, improve team performance and…

A quick guide to enterprise sales (+ 4 tips to supercharge your strategy) Article

A quick guide to enterprise sales (+ 4 tips to supercharge your strategy)

Get ready to take your enterprise sales to the next level.

Culture

Making hybrid working work for your team Article

Making hybrid working work for your team

To say the concept of hybrid working is on everyone’s mind, would be an understatement. Over…

The future of customer experience: how VR, AR and 5G are changing customer service Article

The future of customer experience: how VR, AR and 5G are changing customer service

Over the past 15 years, new technologies have entered the market at an increasingly rapid pace…

Why the digital evolution starts with customer loyalty Article

Why the digital evolution starts with customer loyalty

It was Deepak Chopra who said, “All great changes are preceded by chaos.” History has taught…

A guide to building a customer-centric organisational culture Article

A guide to building a customer-centric organisational culture

Your company’s organisational culture is its identity. Learn how to build a culture that’s all about your customers.

Guides, research, and more

Report: The State of CX Maturity among Midsize and Enterprise Companies of Europe

Report: The State of CX Maturity among Midsize and Enterprise Companies of Europe

To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity. See where your team stands.

Report: The State of CX Maturity among SMBs of Europe

Report: The State of CX Maturity among SMBs of Europe

To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity. See where your team stands.

Guide to the Zendesk Marketplace Guide

Guide to the Zendesk Marketplace

When your agents can deliver a great experience, customers are more likely to do business with you.

Latest stories Page 6

CX Trends in Europe 2021 (8): AI remains an underutilised tool Infographic

CX Trends in Europe 2021 (8): AI remains an underutilised tool

43 percent of companies in Europe feel digital transformation has accelerated by one to three years…

The 5 communication styles customer service agents need to know Article

The 5 communication styles customer service agents need to know

As a customer service agent, having great customer service communication means everything.

Elevate your e-commerce business with Zendesk integrations Article

Elevate your e-commerce business with Zendesk integrations

Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…

How to prioritise your CX budget Article

How to prioritise your CX budget

According to the CX Trends report, companies plan to invest more in customer experience across the organisation. Knowing this, what should companies do next - and how?

Why customer service matters for fintech startups Article

Why customer service matters for fintech startups

Personal finance is so important to consumers that more than one third of Americans check their…

CX Trends in Europe 2021 (7): Companies take to flexible work Infographic

CX Trends in Europe 2021 (7): Companies take to flexible work

Workplaces have undergone rapid changes during the pandemic, with more teams taking on new tools and…

How chatbots are improving customer experience Article

How chatbots are improving customer experience

Contribution from Camille Franceschi, Co-founder & CEO, Joonbot It is forecasted that by 2022, customer service…

Customer self-service support: why companies need it and how to do it right Article

Customer self-service support: why companies need it and how to do it right

To offer superior support, customer service teams need their systems, tools, processes – and most of all – people to work in harmony.

The most important customer service skills for 2021 Article

The most important customer service skills for 2021

The impact of COVID-19 has changed customer service for good. What started as a global health…

Deliver better customer and employee experience with Zendesk and Amazon AppFlow

Deliver better customer and employee experience with Zendesk and Amazon AppFlow

We’re excited to announce that Amazon AppFlow now allows teams to easily create bi-directional data flows with Zendesk for a smarter customer and employee experience.

Understanding business chatbots: how to use them for support Article

Understanding business chatbots: how to use them for support

Save time for your customers and agents with enterprise chatbots.

75 motivational sales quotes to galvanise you into action Article

75 motivational sales quotes to galvanise you into action

Whether you're in need of encouragement to meet your sales goals or comforting words after losing a deal, these inspirational quotes will reignite your fire.

Businesses get the message about fluid customer service Article

Businesses get the message about fluid customer service

In a world turned on its head by the global pandemic, digital channels are the new…

CX Trends in Europe 2021 (6): Teams look to adapt quickly and work smarter Infographic

CX Trends in Europe 2021 (6): Teams look to adapt quickly and work smarter

In an increasingly decentralized (working) world, companies have to rethink the way in which they can…

The year of the digital tipping point – seen from the UK and continental Europe Article

The year of the digital tipping point – seen from the UK and continental Europe

Our Customer Experience Trends 2021 report demonstrates that two-thirds of European decision makers are saying Covid-19…

The customer comes first: A step-by-step guide to implementing a customer centric strategy Article

The customer comes first: A step-by-step guide to implementing a customer centric strategy

The customer isn’t always right, but they should come first in your company. Take a look at some strategies to put the customer at the centre of your actions and learn about Customer Centricity.

How important is customer service? Understand how it affects your business’s results Article

How important is customer service? Understand how it affects your business’s results

What is customer service and how important is it? Empathy, transparency and personalisation will help you win over user 4.0.

How to improve customer service with these five powerful strategies Article

How to improve customer service with these five powerful strategies

Six powerful strategies on how to improve customer service: identify critical points and implement customer service action plans in your business.

Silent customer: learn about their characteristics and how to deal with them Article

Silent customer: learn about their characteristics and how to deal with them

Look at the main characteristics of a silent customer and learn how to not only recognise them, but also to listen to the customer.

CRM features: how to take advantage of them to help your business Article

CRM features: how to take advantage of them to help your business

Learn about the advantages, disadvantages and features of a CRM so that you can make the best decision for your company.