Skip to main content

Infographic

CX Trends 2023: Investments in AI are paying off

According to our research, companies across Europe and the UK are finally making the necessary investments to better cater to their needs. Amongst these investments, artificial intelligence (AI) has enabled many companies to improve their CX all the while remaining cost efficient during these challenging times. Discover how customers, agents and companies view investments in AI as well as its potential for a smoother customer experience.

By Lilia Krauser, Staff Writer

Last updated August 30, 2023

AI and automationAnalytics and dataArtificial intelligenceTopics

Related stories

Infographic

European travellers are thinking about creative ways AI can support their travel plans

AI and automationTopics

Article
5 min read

Why manufacturers must shift gears from product to CX, powered by AI

Times are changing. According to research, sixty six per cent of manufacturers are planning to launch…

AI and automationIndustriesManufacturingTopics

Article
7 min read

How the UK’s top 30 ecommerce retailers are taking online CX to the next level

Retailers across the UK have shown incredible flexibility and resilience when it came to investing in…

RetailTopics

Infographic

Top trends to watch in Healthcare CX

See how leading healthcare companies are transforming their technology to deliver modern, secure experiences across many different stakeholder groups.

HealthcareIndustries