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CX Trends 2023: Investments in AI are paying off

According to our research, companies across Europe and the UK are finally making the necessary investments to better cater to their needs. Amongst these investments, artificial intelligence (AI) has enabled many companies to improve their CX all the while remaining cost efficient during these challenging times. Discover how customers, agents and companies view investments in AI as well as its potential for a smoother customer experience.

By Lilia Krauser, Staff Writer

Last updated August 30, 2023

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