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Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools

Published March 25, 2019
Last updated June 19, 2020

Your IT team deserves to work with the most effective tools and platforms when it comes to delivering efficient operations strategies. Better yet, your HR and Workplace Operations teams can benefit from a service tool that promotes seamless cross-department communication, too. When things are flowing smoothly internally, operations managers are better able to lead and support means of production.

According to Gartner, “Since October 2015, more than 150,000 reviews across more than 330 markets have been posted to Gartner Peer Insights. In markets where there is enough data, Gartner Peer Insights recognizes the vendors that are most highly rated by their customers through the Customers’ Choice distinction.” To qualify, vendors must have a product that is aligned to the market and have at least a 4.2 overall rating (out of 5 stars) and a minimum of 50 customer reviews. We believe the Customers’ Choice distinction is a great way of identifying which vendors are well-respected by both peers and customers.

Take a look at your complimentary copy of the "Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools" report and see why Zendesk named as a Customers’ Choice distinction.*

*A Nov. 2018 Gartner Peer Insights Customers’ Choice for IT Service Management Tools. https://www.gartner.com/reviews/customers-choice/it-service-management-tools. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Zendesk.