5 min read

How to mentor and mentee

When it comes to mentoring, there are two key roles: the mentor and the mentee. Mentoring…

5 min read

How To Repair a Toxic Workplace

For a lot of people, the office is where they spend most of their waking hours.…

6 min read

How to Measure Employee Engagement

The Gallup Organization conducted an extensive study in 2020 regarding the benefits of employee engagement, surveying…

How to Keep Customer Data Clean

Your customer data is the key to sales success. It’s how you get in touch with…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

6 min read

How to gently remind a potential customer

Don’t worry if it’s been a while since you’ve heard from a prospective client. A gentle…

6 min read

How To Create A Culture of Recognition In Your Workplace

Workplace recognition is an important method of encouraging employee engagement. However, a National Employee Research Survey…

5 min read

Buzzwords & Clichés Holding Your Sales Team Back

Language matters when it comes to business. When it comes to closing sales, the power of…

5 min read

Using Promotions To Drive Sales

Sales promotions are a great way to boost business for your company in the short term,…

5 min read

The Benefits of Sales Training

When you invest in sales training courses, you can expect to see a tangible benefit. From…

8 min read

Social media tools that can improve your customer service strategy

While you’re likely already using social media as part of your marketing strategy, you might not…