customer care
Customer success vs. customer experience: what’s the difference?
Customer success vs. customer experience – what differentiates the two? Find out how they’re different and how they work together to improve the customer journey.
Latest stories
Article
6 min read
Dealing with abusive customers: 3 ways to have your team’s back
Learn how to tactfully handle abusive customers and help your team deal with conflict.
Article
7 min read
What customer first really means
Customer first means business success. Here's how.
Article
5 min read
What does digital trust look like today?
Building customer trust is never just a one-off job. Hear how Charles Schwab leveraged customer data over the past year to provide customers with services they both needed and wanted.
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Article
5 min read
How to grow your customer support when scaling your business
According to research by Dealroom and Sifted, Europe has 70 unicorns. And the volume of cash…
6 min read
Conrad Electronic: How customer care works during a pandemic
Guest blog from Christina Bauroth, Senior Expert Public Relations at Conrad Electronic The impact of COVID-19…
Article
3 min read
Why messaging is set to be the 2020 customer channel for business
Many businesses are settling into a new reality – finding ways to work from home while…
Article
4 min read
Introducing The Suite: Zendesk's omnichannel solution
Zendesk 's newest customer service solution —The Suite.
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