customer care
Customer success vs. customer experience: what’s the difference?
Customer success vs. customer experience – what differentiates the two? Find out how they’re different and how they work together to improve the customer journey.
Latest stories
Article Dealing with abusive customers: 3 ways to have your team’s back
Learn how to tactfully handle abusive customers and help your team deal with conflict.
Article What does digital trust look like today?
Building customer trust is never just a one-off job. Hear how Charles Schwab leveraged customer data over the past year to provide customers with services they both needed and wanted.
Article How to grow your customer support when scaling your business
According to research by Dealroom and Sifted, Europe has 70 unicorns. And the volume of cash…
Conrad Electronic: How customer care works during a pandemic
Guest blog from Christina Bauroth, Senior Expert Public Relations at Conrad Electronic The impact of COVID-19…
Article Why messaging is set to be the 2020 customer channel for business
Many businesses are settling into a new reality – finding ways to work from home while…
Article Introducing The Suite: Zendesk’s omnichannel solution
Zendesk 's newest customer service solution —The Suite.
Article Turn the churn around: how to reduce customer churn
Figuring out how to reduce customer churn can take a fair amount of work, but putting an actionable strategy in place will ensure that your customers stick around