customer care

Conrad Electronic: How customer care works during a pandemic

Guest blog from Christina Bauroth, Senior Expert Public Relations at Conrad Electronic The impact of COVID-19…

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Why messaging is set to be the 2020 customer channel for business Article

Why messaging is set to be the 2020 customer channel for business

Many businesses are settling into a new reality – finding ways to work from home while…

Introducing The Suite: Zendesk’s omnichannel solution Article

Introducing The Suite: Zendesk’s omnichannel solution

Zendesk 's newest customer service solution —The Suite.

Turn the churn around: how to reduce customer churn Article

Turn the churn around: how to reduce customer churn

Figuring out how to reduce customer churn can take a fair amount of work, but putting an actionable strategy in place will ensure that your customers stick around