Latest stories
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Article
7 min read
Using case swarming to resolve customer issues
With customers demanding more from businesses in terms of customer service and accessibility, it’s never been…
Article
7 min read
What is user adoption and how to achieve it
When your organisation decides to implement a new product, software or tool for employees or customers…
Article
5 min read
Why Customers Stop Using Your Services And How To Prevent It
Securing customer loyalty and attracting new clients is vital to every successful business. But the balance…
Article
6 min read
New customer challenges in a post-pandemic world
Depending on which side of the coin you’re on, you might think that change can be…
Article
6 min read
How to use customer service to promote business growth
When it comes to growing a business, it’s not all about expansion and profit margins. Customer…
Article
6 min read
Google Business Messages: 3 best practices for customer service teams
Meet customers where they are and build stronger connections with them through Google Business Messages.
Article
7 min read
How to use Apple Messages for Business for customer service
Use Apple Messages for Business to connect with customers on the Apple devices and platforms they use every day.
Article
5 min read
How to develop an HR team that hires the best sales reps
Great sales reps can be the most important people in your business. The very best have…
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Article
6 min read
How to create a compelling sales value proposition
Your sales value proposition is one of the most important tools in your arsenal when it…
Article
7 min read
How to use Facebook chatbots to improve customer service
Facebook chatbots are your secret weapon on Messenger.
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Article
8 min read
How to use Facebook Messenger for customer service
Not all lockdown trends stick – if your sourdough expired weeks ago, you’re not alone. But…
Article
3 min read
Agile retailers reimagine customer service
Inditex, the world’s biggest fashion group and owner of Zara, has announced in 2020 it will…
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Article
8 min read
A quick guide to enterprise sales (+ 4 tips to supercharge your strategy)
Get ready to take your enterprise sales to the next level.
Guides and ebooks
1 min read
Report: The State of CX Maturity among Midsize and Enterprise Companies of Europe
To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity. See where your team stands.
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