Zendesk Products

Article
2 min read

Announcing the Zendesk and WhatsApp Integration

We’re excited to announce the launch of our integration with WhatsApp Business Solution.

Article
3 min read

Collaborate across your ecosystem with Side Conversations

Getting the right information to or from the right people in a large organization is easier said than done.

Article
1 min read

Differentiated customer experiences start with better cross-functional collaboration

Great customer service is the backbone of great customer relationships.

Article
4 min read

Introducing The Suite: Zendesk's omnichannel solution

Zendesk 's newest customer service solution —The Suite.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Guides and ebooks
3 min read

Fill knowledge gaps with the Knowledge Capture app

A comprehensive knowledge base is an essential piece of the 21st-century support operation.

Article
2 min read

Introducing Content Cues for Zendesk Guide Enterprise

Empowering customers to help themselves is major part of a successful customer service organisation.

Article
2 min read

Multiple products still need to add up to one great experience

As I approach my eighth year at Zendesk, I still recall the first time I visited a customer to watch a team of support agents work.

Article
5 min read

Map a customer-centric omnichannel support strategy

The best omnichannel strategy is designed around the customer so that they can move as fluidly between channels as your agents can

Article
4 min read

Design a strategy for seamless omnichannel support

Scaling and providing consistency across channels requires an omnichannel support solution—informed by a strategy that keeps the customer at the center of

Guides and ebooks
3 min read

Introducing Answer Bot®

A new way for customers to find the answers they seek even faster - introducing Answer Bot.

Article
3 min read

Which call center metrics should you really focus on?

There are a few call center metrics that tell a broader story beyond the number. They can even provide details you weren’t looking for in the first place

Video

Zendesk Product Demo

Watch our on-demand demo of Zendesk Support and other Zendesk products.