Zendesk Products
Latest stories
Article
2 min read
Announcing the Zendesk and WhatsApp Integration
We’re excited to announce the launch of our integration with WhatsApp Business Solution.
Article
3 min read
Collaborate across your ecosystem with Side Conversations
Getting the right information to or from the right people in a large organization is easier said than done.
Article
1 min read
Differentiated customer experiences start with better cross-functional collaboration
Great customer service is the backbone of great customer relationships.
Article
4 min read
Introducing The Suite: Zendesk's omnichannel solution
Zendesk 's newest customer service solution —The Suite.
Guides and ebooks
3 min read
Fill knowledge gaps with the Knowledge Capture app
A comprehensive knowledge base is an essential piece of the 21st-century support operation.
Article
2 min read
Introducing Content Cues for Zendesk Guide Enterprise
Empowering customers to help themselves is major part of a successful customer service organisation.
Article
2 min read
Multiple products still need to add up to one great experience
As I approach my eighth year at Zendesk, I still recall the first time I visited a customer to watch a team of support agents work.
Article
5 min read
Map a customer-centric omnichannel support strategy
The best omnichannel strategy is designed around the customer so that they can move as fluidly between channels as your agents can
Article
4 min read
Design a strategy for seamless omnichannel support
Scaling and providing consistency across channels requires an omnichannel support solution—informed by a strategy that keeps the customer at the center of
Guides and ebooks
3 min read
Introducing Answer Bot®
A new way for customers to find the answers they seek even faster - introducing Answer Bot.
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