CX Trends in Europe

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CX Trends in Europe 2021 (7): Companies take to flexible work Infographic

CX Trends in Europe 2021 (7): Companies take to flexible work

Workplaces have undergone rapid changes during the pandemic, with more teams taking on new tools and…

CX Trends in Europe 2021 (6): Teams look to adapt quickly and work smarter Infographic

CX Trends in Europe 2021 (6): Teams look to adapt quickly and work smarter

In an increasingly decentralized (working) world, companies have to rethink the way in which they can…

The year of the digital tipping point – seen from the UK and continental Europe Article

The year of the digital tipping point – seen from the UK and continental Europe

Our Customer Experience Trends 2021 report demonstrates that two-thirds of European decision makers are saying Covid-19…

Towards a digital-first world? The reset of the economy in Europe Article

Towards a digital-first world? The reset of the economy in Europe

After over a year living with Covid-19, this milestone sees us looking for signs of a…

CX Trends in Europe 2021 (5): When it comes to adding tech, it’s adapt or get left behind Infographic

CX Trends in Europe 2021 (5): When it comes to adding tech, it’s adapt or get left behind

Most companies in Europe and the UK plan to ramp up adoption of digital tech. We…

CX Trends in Europe 2021 (4): In uncertain times, agility is key Infographic

CX Trends in Europe 2021 (4): In uncertain times, agility is key

Agents and managers agree agility is now more important: Facing unprecedented volatility, teams have looked to…

CX Trends in Europe 2021 (3): High-performing companies are more likely to have adopted omnichannel support Infographic

CX Trends in Europe 2021 (3): High-performing companies are more likely to have adopted omnichannel support

When it comes to adding tech, it’s adapt or get left behind: 46% of companies in…

CX trends 2021 in the tech and software industries: Towards a new era of customer engagement? Article

CX trends 2021 in the tech and software industries: Towards a new era of customer engagement?

Europe’s tech sector is now worth four times what it was five years ago as some…

Retail in Europe: Reigniting growth after the ‘great reset’ Article

Retail in Europe: Reigniting growth after the ‘great reset’

According to the European Journal of Social Psychology it takes between 18 and 260 days to…

CX Trends in Europe 2021 (2): Digital interactions in Europe and the UK surge to an all-time high Infographic

CX Trends in Europe 2021 (2): Digital interactions in Europe and the UK surge to an all-time high

Customers have new expectations shaped by interactions with sectors that have grown fastest since COVID. Around…

How CX is critical for the new digital world of financial services Article

How CX is critical for the new digital world of financial services

The adoption of mobile over the last 20 years has dramatically changed the face of financial…

CX Trends in Europe 2021 (1): Messaging gets a boost Infographic

CX Trends in Europe 2021 (1): Messaging gets a boost

The rise of new behaviours of consumers in Europe and the UK and the increasing popularity…

Redefining CX for a new era – CX Trends in Europe 2021 Article

Redefining CX for a new era – CX Trends in Europe 2021

During times of significant uncertainty, the main thing humans want is communication. Over the last year,…