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CX Trends in Europe 2021 (10): High performing support teams boost efficiency by using more workflow tools

Zendesk’s 2021 Customer Experience Trends Report looked at data from more than 90,000 companies across 175 countries on the Zendesk platform, including 29,000 businesses in Europe and the UK. In our series 'CX Trends in Europe" we look at the most interesting findings for our audiences in Europe and the UK.

Published May 19, 2021
Last updated May 19, 2021

What has already been shown in our CX maturity report from Oct 2020 has now been confirmed in the recent CX trends 2021: High-performing companies are more likely to have adopted more workflow management tools. It confirms that being where your customers are has become critical for businesses.

FEATURED CHART

Fig. 1. High-performing companies are more likely to boost efficiency by using more workflow management tools (high/ average and low performer)

OTHER SELECTED CHARTS IN OUR SERIES OVER THE NEXT WEEKS

CX Trends in Europe in 2021

To find out more about the latest CX Trends and stay up to date, read our latest report.