Infographic • 1 min read
CX Trends in Europe 2022 (10): High performing support teams boost efficiency by using more workflow tools
Zendesk’s 2021 Customer Experience Trends Report looked at data from more than 90,000 companies across 175 countries on the Zendesk platform, including 29,000 businesses in Europe and the UK. In our series 'CX Trends in Europe" we look at the most interesting findings for our audiences in Europe and the UK.
Last updated April 15, 2024
What has already been shown in our CX maturity report from Oct 2020 has now been confirmed in the recent CX trends 2021: High-performing companies are more likely to have adopted more workflow management tools. It confirms that being where your customers are has become critical for businesses.
FEATURED CHART
Fig. 1. High-performing companies are more likely to boost efficiency by using more workflow management tools (high/ average and low performer)
OTHER SELECTED CHARTS IN OUR SERIES OVER THE NEXT WEEKS
- (1): Messaging gets a boost
- (2): Digital interactions in Europe and the UK surge to all-time high
- (3): High-performing companies are more likely to have adopted omnichannel support
- (4): In uncertain times, agility is key
- (5): When it comes to adding tech, it’s adapt or get left behind
- (6): Teams look to adapt quickly and work smarter
- (7): Companies take to flexible work
- (8): AI remains an underutilised tool
- (9): Most companies don’t have access to the most common types of customer data
(10): High performing support teams boost efficiency by using more workflow management tools
