Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Latest stories
Guides and ebooks
1 min read
Getting started with Sunshine™
If you’ve ever called a company with a question, only to be bounced to different departments…
Article
10 min read
Customer focus: 6 tips for turning your company into a customer-focused business.
Improving your customer focus starts by deepening your understanding of what customer focus means and building an effective customer focus strategy
Whitepaper
1 min read
Engaged employees and collaboration: how internal help desks help
Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…
Article
7 min read
5 ways financial services are banking on conversational customer support
Financial services are leaning into modern conversational experiences to manage their customer relationships
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
3 min read
The four most important ways in which software affects your customer experience
Customers may not be interested in your customer-experience software – but your company absolutely should be.
Article
15 min read
Customer centricity: How to create a strategy that drives loyalty
Customer centricity is the ability to understand consumers and make business decisions based on their needs. It means putting the customer at the centre of everything you do.
Article
16 min read
Customer complaints: definition, examples and resolution tips
Customer complaints aren’t ideal, but they can help improve your business. Here’s how to handle them in an impactful way.
Article
12 min read
How to deliver good customer service: 11 proven tips and examples
Good customer service is critical for retaining and acquiring customers. Learn how to meet and exceed customer expectations in our guide.
Article
1 min read
The Zendesk Customer Experience Trends Report 2020
Customer loyalty can help drive the success of a business, and the customer experience (CX) drives…
Article
1 min read
Shattering the Stereotypes of Chat
“Which channel should I be using to talk to my customers? How can I be ready…
Article
16 min read
Top 22 benefits of chatbots for businesses and customers
Not all bots are bad—when it comes to customer service, the benefits of chatbots are many. See how the technology can take your customer support to the next level.
Article
3 min read
3 steps to improving customer satisfaction this Black Friday
Despite the Black Friday phenomenon being just a few years old this side of the pond,…
Article
8 min read
What is the difference between chat and messaging?
Chat and messaging are two popular methods to connect with your customers. Learn why different communication methods provide a better customer experience (CX).
Article
4 min read
The 5 most important customer service techniques
Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time
Article
5 min read
Messaging apps are open for business
Customers want to communicate with businesses the way they would a human. They want experiences that…
Article
5 min read
Cultivate community for a better customer experience
A robust user community is a powerful combination of support, social networking, and communications that streamlines the customer experience across the board. Here’s how it can start driving results immediately.
Whitepaper
How to justify your sales CRM cost
While you might be convinced that your sales team needs a CRM, others within your organisation…
Article
1 min read
How Homebridge scaled with Zendesk
As a fast-growing company, Homebridge attributes much of its success to superior customer service. Having customer…
Whitepaper
Optimise your sales CRM to improve customer service
In the experience economy, customers expect to have consistency across all interactions with your business. Customer…
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