Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Latest stories
Article
4 min read
The 5 most important customer service techniques
Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time
Article
5 min read
Messaging apps are open for business
Customers want to communicate with businesses the way they would a human. They want experiences that…
Article
5 min read
Cultivate community for a better customer experience
A robust user community is a powerful combination of support, social networking, and communications that streamlines the customer experience across the board. Here’s how it can start driving results immediately.
Whitepaper
How to justify your sales CRM cost
While you might be convinced that your sales team needs a CRM, others within your organisation…
Article
1 min read
How Homebridge scaled with Zendesk
As a fast-growing company, Homebridge attributes much of its success to superior customer service. Having customer…
Whitepaper
Optimise your sales CRM to improve customer service
In the experience economy, customers expect to have consistency across all interactions with your business. Customer…
Article
4 min read
Collaboration, inspiration, support: Inside the InVision community
The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond
Guides and ebooks
How four companies deliver exceptional customer experience at scale
Delivering exceptional customer experience at scale can be a challenge, but with the right tools and…
Guides and ebooks
1 min read
How four companies deliver exceptional customer experience at scale
Delivering exceptional customer experience at scale can be a challenge, but with a modern, easy-to-use CRM…
Whitepaper
1 min read
Why enterprise companies' employees need help-desk software
Enterprise companies – especially ones that operate in the technology, healthcare, energy and manufacturing sectors –…
Article
4 min read
11 tips to improve agent productivity and efficiency
Are you ready to take your customer support team to the next level? Follow these tips to boost agent productivity and efficiency.
Article
7 min read
5 types of customers and what they need
As a customer support agent, you will interact with a variety of people, each with their…
Article
4 min read
Yesterday’s extraordinary is today’s ordinary
Every business needs to consider how to continuously deliver better customer experiences that can compete with…
Guides and ebooks
14 min read
How help desk software solves support problems
When we say ‘customer expectations’ – the word that comes to mind is ‘rising’. Or it…
Article
1 min read
5 biggest gaps in customer service for mid-size companies
Companies like Amazon and Uber have set the standard for customer service, which means that keeping…
Guides and ebooks
1 min read
Optimise your self-service with the right metrics
Analytics work hand in hand with your self-service, providing the data you need to build better…
Article
9 min read
Personalised customer service: what it is and how to provide it
Personalization matters more than ever. Here’s how to leverage customer data and omnichannel support to create personalized customer experiences.
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