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4 min read
World Humanitarian Day: It takes a village
Learn more about our partner organisations that are supporting humanitarian aid workers all over the world, and—most importantly—how you can help.
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4 min read
It’s time to swap the Great Resignation for the Great Retention
As well as changing how we work, the pandemic has radically altered employee expectations of who…
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5 min read
3 post purchase strategies to improve retailers’ customer experience
Have you ever made a late night purchase online, only to realise you have put in…
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3 min read
Building empathy with your customers
Showing empathy for new and existing customers has become essential to customer service as the need for thoughtful and efficient responses has increased.
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6 min read
CRM in service is learning how to make conversations count
CRM in service is changing how we think, how we communicate with customers, and how we measure our success.
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5 min read
How insurance firms can go for growth in changing times
There are three key trends that are currently shaping the way we look at insurance. First,…
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Christmas is coming. How retailers can be merry this season.
Discover how retailers can deliver a memorable yet affordable shopping experience during this holiday season in a climate where inflation is soaring and consumer confidence is at its lowest.
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4 min read
How to build your partner network to leverage growth
Whilst attending SaaStr Europe in Barcelona last month, I held a series of one-to-ones with SaaS…
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11 min read
What is employee experience? Guide for the future of work
Get up to speed on employee experience best practices for the future of work.
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5 min read
Are brands ready for us to start shopping in the Metaverse?
Watching your favourite football team play (and hopefully win!) is one of life’s great joys. That’s…
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5 min read
How to avoid toxic, digital workplace habits and keep remote workers happy and healthy
Rex Fan, Lead Behavioural Insights Advisor at Bupa UK, shares with us the toxic digital habits that we should look out for–and strive to avoid–in the workplace to promote a healthy work-life balance and mental wellbeing.
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6 min read
Pride month ends, the action continues
Zendesk celebrated Pride 2022 under the theme of Love Sparks Action. Here's how we will continue to support LGBTQIA+ rights and champion diversity, equity, and inclusion for all.
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7 min read
The 3 keys to successful automated brand interaction
The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we went back to the basics and unpacked what it takes to lay the right foundation for automated brand interaction.
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4 min read
Pop-up stores bring the best of both worlds to omnichannel retail
We often associate the summer with the sporting action we’re able to enjoy. Whether it’s the…
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5 min read
How AI can improve the hotel guest experience
Summer’s approaching, it’s time to pack your bags and jet-set-go! Usually, the things we look forward…
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4 min read
This World Refugee Day, stand with refugees
World Refugee Day, observed June 20th each year, is dedicated to raising awareness of the situation…
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6 min read
Making online reviews work for you: A business’s playbook
When was the last time we visited a new restaurant or brought a product from an…
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