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5 min read
Live or virtual: The future of B2B events?
While some may have missed the personal touch of in-person events during lockdown, many also enjoyed…
Article
6 min read
How European retailers can ride out the economic storm
With winter just around the corner, most consumers in Europe are putting away their summer clothes,…
Article
10 min read
How tech scale-ups can improve customer experience using data
When your go-to-market (GTM) teams can easily access customer information, you can create a better experience for your employees and customers. Here's how to give GTM teams access to key data across different customer platforms and ensure GDPR compliance.
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6 min read
How e-commerce brands use conversational AI to reduce customer effort
No customer wants a simple exchange to feel difficult. Learn why e-commerce brands are looking toward conversational AI as the solution.
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5 min read
Top 3 things retailers are missing in digital CX
How can retailers create personalised customer experiences online? And what do you need to know to keep up with your customer expectations? Get our top tips.
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5 min read
A+ integrations
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.
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5 min read
Why building a connected sales organisation that can navigate uncertainity is the need of the hour
Discover the most pressing issues for sales organisations today, what the dawn of conversational CRM means for their tech stack, and how firms are planning to navigate the year ahead.
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How leading healthcare organisations are transforming the patient and employee experience
Learn how leading healthcare organisations are addressing industry challenges while creating a better experience for their employees.
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Why ESG is a key ingredient in creating a next-generation business
A robust ESG strategy is no longer a “nice to have” but a critical differentiator for brands and an imperative for business growth.
Article
5 min read
Good-enough service isn’t good enough: 3 strategies to remain competitive
The 2022 CX Accelerator report results are in: progress is stalling—even leading customer service organizations are struggling to meet SLAs and baseline customer expectations.
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The ultimate guide to CX in retail
Learn the six best practices for creating great retail customer experiences.
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Why financial services companies need to invest in CX now
In this guide, we explore how financial services companies can transform their CX while reducing costs.
Article
Future of fashion: stitching convenience with sustainability
To keep pace with customer expectations, the fashion industry is slowly but surely making its move towards sustainable practices. Read how weaving a focus on CX might just be the key to gaining customer trust.
Article
5 min read
Good-enough service isn’t good enough: 3 strategies to remain competitive
The 2022 CX Accelerator report results are in: progress is stalling—even leading customer service organisations are struggling to meet SLAs and baseline customer expectations.
Article
4 min read
Power move: CX strategies for energy and utility companies
This winter will mark the third year of COVID-19 pandemic. Along with the human toll of…
Article
5 strategies to ensure returns don't turn into a nightmare before Christmas
As peak shopping season fast approaches, how can retailers brace themselves for the returns avalanche and ensure it doesn’t impact their bottom line and customer service?
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