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Whitepaper
1 min read
Meeting the challenges of modern CX in financial services
Building positive, long-term customer relationships has always been important to business success, and the methods for…
Whitepaper
1 min read
Meeting the advanced challenges of modern CX
For large organisations, meeting customer expectations at scale is complicated. And doing so today looks entirely…
Whitepaper
1 min read
Meeting the challenges of CX in modern manufacturing
Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…
Whitepaper
1 min read
Meeting the advanced challenges of modern retail CX
The retail industry is undergoing a massive shift. Customers are demanding top-of-the-range digital and in-store experiences…
Article
13 min read
Customer relationship management: a guide
In this customer-relationship management guide, Zendesk explains how CRM software can help build relationships with customers, boost engagement and lead to better business outcomes.
Article
14 min read
3 different types of CRM
Learn which CRM--collaborative, operational, or analytical--will help your business build better relationships with your customers
Article
4 min read
How to boost your sales success rate with live chat
Chat provides a direct line between a rep and their prospective customers. Sales teams can use chat to generate leads, improve sales conversion rates and identify upselling opportunities.
Article
3 min read
Helping to prepare your team: Getting the most from Zendesk
We have compiled a list of product features and ideas to help your team continue to work effectively from home
Article
5 min read
10 common CRM problems and how to fix them
If you take a deep look into your customer data, you can get better forecasting capabilities. In other words, you can more effectively serve your customers and understand your prospects
Article
5 min read
7 questions every small business should ask when looking for a CRM
Capturing the whole customer experience is hard when your data is siloed. The right CRM can help a small business bring it all together
Article
10 min read
How to create a sales CRM strategy
With a CRM strategy, your team will be able to fully utilize the tool to close more sales, boost efficiency, and improve prospects’ experience
Article
2 min read
Zendesk update: staying safe and working for you
Our top priorities are to keep our employees safe and to support the companies and customers who depend on Zendesk
Article
24 min read
2023 customer service training guide + templates and resources
Prepare your team to deliver great customer experiences with these customer service training ideas.
Guides and ebooks
15 min read
Building and managing a virtual support team
Virtual teams present different challenges and opportunities from those of an on-site team. Complete trust and…
Article
7 min read
How to build a sales CRM process
How do you upgrade your sales process to be more straightforward and efficient? The answer is…
Article
4 min read
Drive revenue with customer analytics
As companies grow, customers suffer. For small and medium-sized businesses, tracking relevant data is crucial to providing the best CX possible
Article
5 min read
30 customer service email templates and best practices for contacting customers
Use these customer service email templates along with customer support software to speed up your email workflows, save time, and increase efficiency at scale.
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