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Guides and ebooks
1 min read
6 ways to supercharge your knowledge-based help centre
The last three months have seen self-service searches spike across almost all major European countries: Spain,…
Article
5 min read
Work smarter: Live chat best practices
As with any customer support channel, there are tried-and-true ways, as well as less effective ways,…
Article
5 min read
Use group messaging to deliver great customer experiences
Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.
Article
9 min read
Knowledge base article templates that work
The key is to find the right mix of knowledge base article templates for your customer-audience
Article
7 min read
Through the CIO lens: 5 important CX trends for 2020
Discover more CX trends that we're seeing in 2020 and find out how CIOs are in a unique position to drive their organisations towards customer centricity.
Article
5 min read
What is call centre software?
Call centre software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer, and then deciding which ones you need most.
Article
6 min read
3 tips for improving your IT service desk
Get ideas on how to improve your IT service desk so you create a support loop that benefits the entire company—and your customers.
Article
7 min read
Customer service resume samples, examples & skills
Top things hiring managers look for in a customer service resume
Article
8 min read
Nine ticketing system tips for outstanding customer service
Customers expect fast response times from your support team. Here are tips for creating a ticketing system to streamline workflows and boost efficiency
Article
8 min read
What is a help desk?
A help desk is an often-overlooked cornerstone of the best customer-service experience, whether internal or external. Here's how it can benefit your business.
Article
6 min read
Content management v. knowledge management
The real differences between content management and knowledge management – spoiler alert – scaling businesses need both
Article
5 min read
Understanding customer engagement platforms
Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.
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