<5 min.

Predicting customer satisfaction helps prioritize interactions and prevent churn

Delivering high-impact phone support, featuring DonorsChoose

Forrester’s Top 10 Customer Service Trends for 2016

Gartner: Best Practices for Making Live Chat a Must-Have Engagement Channel

Bright Ideas: Retail Customer Stories

Gartner Predicts 2016: CRM Customer Service and Support

What’s New in Your Zendesk: Advanced Voice

<5 min.

Predictive Analytics, Machine Learning and Meaningful Customer Relationships

Zendesk Deep Dive: Dynamic Content and Localization

Industry Trends Webinar: The Future of Customer Service

Effort and Conversion: An Inverse Relationship

<5 min.

What’s New in Your Zendesk: Establishing Innovation

Effortless Customer Experience featuring Genesys

Forrester Brief: Focus On Three New Service Experiences

Gartner: Why You Need To Rethink Your Customer Self-Service Strategy

Zendesk Deep Dive: Customizing Insights Reports and Dashboards

How Le Tote Uses Zendesk Chat and Support

Top 3 Tips to Becoming a Profit Center

Getting Schooled with Zendesk: EDU Customer Stories

What’s New in Your Zendesk: Multibrand

Gartner’s 2015 Magic Quadrant for the CRM Customer Engagement Center

How to Grow Your Business with Proactive Chat Support

<5 min.

Forrester’s Trends 2015: The Future Of Customer Service

Forrester report: The Six Key Elements of Proactive Chat

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